North West Regional College (NWRC)

Program Operations Specialist

North West Regional College (NWRC)

full-time

Posted on:

Location Type: Hybrid

Location: Bellingham • Washington • United States

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Salary

💰 $28 - $37 per hour

Job Level

Junior

About the role

  • Program Operations Specialists provide support to our clinical programs including care coordination and behavioral health.
  • This includes working in electronic health records and databases to ensure the work is recorded and billed correctly.
  • Providing support to clinicians, working with subcontractors and payers, and satisfying the reporting requirements of each program.

Requirements

  • Bachelor's Degree in social services or related field; AND one year of experience in social services and/or in a support staff function; OR Two years of college level courses in a relevant field; AND three years of experience in social services and/or in a support staff function; OR An equivalent combination of education and experience, which provides the skills, knowledge and ability to perform the work.
  • Broad knowledge of the legal, contractual and financial requirements relates to NWRC programs.
  • Demonstrated ability to work with databases, word processing and spreadsheets at an intermediate skill level.
  • Ability to perform complex data analysis and compile data driven summaries.
  • Ability to analyze situations accurately and adopt effective course of action.
  • Ability to provide technical support/explain complex program processes to staff and community partners.
  • Ability to work independently, including organizing and prioritizing assignments, drafting routine correspondence, trouble shooting and problem solving.
  • Ability to work with efficiency and flexibility under frequent pressure of deadlines.
  • Ability to maintain confidentiality of client, provider, and staff information.
  • Ability to establish and maintain effective working relationships with co-workers, other agency personnel, and the general public using courtesy, tact and good judgment.
  • Sensitivity to the needs and values that are present in working with diverse groups of people.
  • Must have a valid driver's license, a vehicle available for work-related travel, and appropriate liability insurance.
Benefits
  • 100% Employer paid medical for individual employee plans and up to 95% paid medical for dependent coverage plans, with multiple plan options
  • 100% Employer paid Dental and Vision for the employee and eligible dependents with multiple plan options
  • Washington State Public Employees Retirement System (PERS 2 or PERS 3)
  • 100% Employer paid Employee Assistance Program (EAP) for employee & dependents
  • Life and Long-term Disability insurance, including voluntary buy-up options
  • Vacation Leave, accrued at 8hrs/month & increasing with longevity
  • Sick Leave, accrued at 8hrs/month
  • 13 Paid Holidays Annually
  • 3 Paid Wellness Days Annually
  • Voluntary Flex Spending Plans for health and/or child/elder care
  • Voluntary Deferred Compensation Program
  • Alternative Work Schedules
  • Hybrid Work Environment
  • 4% premium pay offered for Certified Social Services Interpreters
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysiselectronic health recordsdatabasesword processingspreadsheets
Soft Skills
problem solvingorganizational skillscommunicationindependenceflexibilityconfidentialityrelationship buildingsensitivity to diversity
Certifications
Bachelor's Degree in social services