Contact Center Bilingual Agent – Yup’ik
Tidal Basin Group
Consumer Services Coordinator, Bilingual
North LA County Regional Center (NLACRC)
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $26 - $37 per hour
Job Level
JuniorMid-Level
About the role
- Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary
- Identify and coordinate services for individuals and their families
- Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures
- Serve as an advocate for individuals served by community agencies
- Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
- Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfort working in underserved and non-traditional office settings to meet our community needs.
- Rotate officer-of-the-day duties with other Service Coordinators; assisting co-workers with special projects and unique situations; provide case-coverage as needed; and providing emergency on-call services when required.
- Service coordination is community-based and requires meeting with individuals served and their families in their homes, in the community, or in our office location.
Requirements
- Bachelor’s degree in psychology, social work, sociology, or related human services field
- Two years of related experience (a Master’s degree in a related subject may be substituted for experience)
- Understanding of family systems and appreciation for person-centered planning
- Knowledge of intellectual and developmental disabilities
- Good organizational skills
- Demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team
- Excellent verbal and written communication skills
- Proficiency with MS Word and MS Outlook
- Comfortable working in underserved and non-traditional office settings
- Frequent telephone, virtual, and out-of-office meetings required
- Valid California Driver’s License and reliable transportation, or acceptable substitute, required
