North LA County Regional Center (NLACRC)

Bilingual

• Provides information, advocacy, and service arrangement for consumers and families.
• Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary.
• Identify and coordinate services for individuals and their families.
• Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures.
• Serve as an advocate for individuals served by community agencies.
• Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
• Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect.
• Comfort working in underserved and non-traditional office settings.
• Rotate officer-of-the-day duties with other Service Coordinators; assist co-workers with special projects and unique situations; provide case-coverage as needed; and provide emergency on-call services when required.

Consumer Services Coordinator, Bilingual (Spanish)

• Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary
• Identify and coordinate services for individuals and their families
• Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures
• Serve as an advocate for individuals served by community agencies
• Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
• Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfort working in underserved and non-traditional office settings to meet our community needs.
• Rotate officer-of-the-day duties with other Service Coordinators; assisting co-workers with special projects and unique situations; provide case-coverage as needed; and providing emergency on-call services when required.
• Service coordination is community-based and requires meeting with individuals served and their families in their homes, in the community, or in our office location.

Consumer Services Coordinator, Bilingual

• Initiates and responds to consumer, family, service provider, and outside agency communications on topics including service eligibility, regional center service standards, regional center methods, generic agency programs and methods, and problem resolution
• Provides information through a variety of methods including telephonic and electronic mail
• Conducts individual program planning, including annual and quarterly review meetings, in collaboration with consumers and where appropriate families and service providers, and completes corresponding reports
• Conducts individual family service planning, including initial, semi-annual, annual, transition and periodic reviews, with consumers and parents, foster parents, and guardians
• Generates referrals and Purchase of Service Authorizations, Change in Authorizations and Purchase of Service Terminations, as needed
• Provides advocacy assistance as needed
• Provides information regarding available resources and services to consumers and their families, and care providers
• Documents all case management activity performed in the consumer’s interdisciplinary notes in accordance with Title 19
• Maintains case management documents in the consumer record
• Maintains Community Resource Database
• Reviews incoming case transfers (e.g., review of exceptional funding authorizations and exceptional living arrangements with transfer cases)
• Reviews outgoing case transfers (e.g., ensure funding is terminated appropriately)
• Reviews Notice of Actions
• Training and Mentoring of New Staff
• Participation in Diversity and Inclusion Projects, Community Outreach, Statewide Placements, and Special Projects/Committees
• Performs other related duties as required or assigned, such as providing backup to the Officer of the Day duties
• Supports Early Start non walk-ins from the Antelope Valley as needed

Floater Specialist – Bilingual, Spanish

• Provides information, advocacy, and service arrangement for consumers and families
• Participates in the development of program plans for individuals; monitors and evaluates plans and revises them as necessary
• Identifies and coordinates services for individuals and their families
• Documents cases, completes forms and reports in accordance with regulations and NLACRC policies and procedures
• Serves as an advocate for individuals served by community agencies
• Schedules and attends interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
• Identifies barriers to service delivery and implements culturally sensitive strategies that embody empathy, trust, and respect
• Rotates officer-of-the-day duties with other Service Coordinators; assists co-workers with special projects and unique situations; provides case-coverage as needed
• Provides emergency on-call services when required
• Community-based role requiring meeting with individuals in homes, community, or office locations

Consumer Services Coordinator, Bilingual, Spanish

• Responds to heavy volume of phone calls, transferring calls to appropriate staff, answers general questions.
• Greets consumers, families, and other visitors; checks in and verifies appointments and ensures consumers and visitors connect with appropriate staff.
• Schedules appointments with consumers, related parties or internal staff; reserves rooms for meetings and conferences; maintains department calendars for staff.
• Performs clerical and support tasks including filing, scanning, copying, preparing written correspondence, and communicating with consumers, families, service providers and other agencies.
• Types, inputs, and maintains documents, consumer information and/or related data into computer databases, software, tracking systems/tools.
• Prepares reports/documents by collecting and collating information; sets up and maintains paper and/or electronic filing systems.
• Maintains, stocks and inventories supplies as assigned; performs other related duties as required.
• Processes incoming and outgoing USPS, UPS, FedEx, interoffice, faxes, documents; runs outgoing mail through postage machine; packages materials for shipping.
• Services and maintains office equipment (paper jams, toner replacement, etc.); copies, files, retrieves and/or scans documents; may research files on the computer.
• Maintains files through purging/archiving documents and ensuring that documents are filed appropriately; makes copies and packets, distributes documents and prepares materials for mailing; coordinates boxes for off-site storage.

Office Assistant II, Bilingual, SPP

• Gathers initial information related to request for eligibility and assist families with completion of intake application as needed.
• Conducts statewide searches for applicants to see if they have previously received services at any Regional Center.
• Creates initial inquiry or UCI and inputs and /or updates demographic information for applicants in Regional Center computer systems.
• Obtain and verify consents for services and records.
• Requests and distributes medical, school, mental health and other applicable records.
• Requests and or verifies additional information as needed to assist in determining eligibility.
• Answers phone calls and responds to emails and provides status updates to applicants, families, and other agencies (with consent).
• Requests case records from storage or other Regional Centers as needed.
• Documentation of all case activity in Regional Center computer systems.
• Participates in meetings and training sessions as requested.
• Performs administrative tasks as required.

Intake Associate, Bilingual – Spanish

• Initiates and responds to consumer, family, service provider, and outside agency communications on topics including service eligibility, regional center service standards, regional center methods, generic agency programs and methods, and problem resolution.
• Provides information through telephonic and electronic mail.
• Conducts individual program planning, including annual and quarterly review meetings, and completes corresponding reports.
• Conducts individual family service planning, including initial, semi-annual, annual, transition and periodic reviews, with consumers and parents, foster parents, and guardians.
• Generates referrals and Purchase of Service Authorizations, Change in Authorizations and Purchase of Service Terminations, as needed.
• Provides advocacy assistance as needed.
• Provides information regarding available resources and services to consumers and their families, and care providers.
• Documents all case management activity in the consumer’s interdisciplinary notes in accordance with Title 19.
• Maintains case management documents in the consumer record and Community Resource Database.
• Reviews incoming and outgoing case transfers, exceptional funding authorizations, exceptional living arrangements, and Notice of Actions.
• Training and mentoring of new staff and participation in Diversity and Inclusion Projects, Community Outreach, Statewide Placements, and Special Projects/Committees.
• Performs other related duties as required or assigned, such as providing backup to the Officer of the Day duties.

Floater Specialist, Bilingual, Spanish

• Initiates and responds to consumer, family, service provider, and outside agency communications on topics including service eligibility, regional center service standards, regional center methods, generic agency programs and methods, and problem resolution
• Provides information through a variety of methods including telephonic and electronic mail
• Conducts individual program planning, including annual and quarterly review meetings, in collaboration with consumers and where appropriate families and service providers, and completes corresponding reports
• Conducts individual family service planning, including initial, semi-annual, annual, transition and periodic reviews, with consumers and parents, foster parents, and guardians
• Generates referrals and Purchase of Service Authorizations, Change in Authorizations and Purchase of Service Terminations, as needed
• Provides advocacy assistance as needed
• Provides information regarding available resources and services to consumers and their families, and care providers
• Documents all case management activity performed in the consumer’s interdisciplinary notes in accordance with Title 19
• Maintains case management documents in the consumer record
• Maintains Community Resource Database
• Reviews Incoming Case Transfers (e.g., review of exceptional funding authorizations and exceptional living arrangements with transfer cases)
• Review of Outgoing Case Transfers (e.g., ensure funding is terminated appropriately)
• Review of Notice of Actions
• Training and Mentoring of New Staff
• Participation in Diversity and Inclusion Projects, Community Outreach, Statewide Placements, and Special Projects/Committees
• Performs other related duties as required or assigned, such as providing backup to the Officer of the Day duties