Field Operations Manager, Automotive Collision
CSN Collision Centres
Floater Specialist, Bilingual - SP
North LA County Regional Center (NLACRC)
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $26 - $37 per hour
Job Level
JuniorMid-Level
About the role
- Initiates and responds to consumer, family, service provider, and outside agency communications on topics including service eligibility, regional center service standards, regional center methods, generic agency programs and methods, and problem resolution
- Provides information through a variety of methods including telephonic and electronic mail
- Conducts individual program planning, including annual and quarterly review meetings, in collaboration with consumers and where appropriate families and service providers, and completes corresponding reports
- Conducts individual family service planning, including initial, semi-annual, annual, transition and periodic reviews, with consumers and parents, foster parents, and guardians
- Generates referrals and Purchase of Service Authorizations, Change in Authorizations and Purchase of Service Terminations, as needed
- Provides advocacy assistance as needed
- Provides information regarding available resources and services to consumers and their families, and care providers
- Documents all case management activity performed in the consumer’s interdisciplinary notes in accordance with Title 19
- Maintains case management documents in the consumer record
- Maintains Community Resource Database
- Reviews Incoming Case Transfers (e.g., review of exceptional funding authorizations and exceptional living arrangements with transfer cases)
- Review of Outgoing Case Transfers (e.g., ensure funding is terminated appropriately)
- Review of Notice of Actions
- Training and Mentoring of New Staff
- Participation in Diversity and Inclusion Projects, Community Outreach, Statewide Placements, and Special Projects/Committees
- Performs other related duties as required or assigned, such as providing backup to the Officer of the Day duties
Requirements
- Bachelor’s Degree in social work, psychology, human development, sociology, public health nursing or a related field
- Two years of Regional Center preferred experience as a service coordinator
- A Master’s Degree in a related field is preferred
- Assessment, program planning, customer service, strong organization and paperwork management
- Strong verbal and written communication, and ability to communicate complex material
- Computer usage
- Must work successfully with people from a variety of cultures
- Frequent telephone and out-of-office meetings required
- Valid CDL and reliable transportation, or acceptable substitute, required
- Bilingual Spanish may be required dependent upon position
