NORRIQ BENELUX

Insurance

• Map and analyse the Life value chain — product, distribution, policy admin, in-force, claims, and pay-outs — surfacing pain points and opportunities.
• Co-design future-state journeys for individual and group life, unit-linked, branch 21/23, pensions (IORP II), and protection with product, actuarial, advisors, IT, and compliance.
• Translate business needs into user stories, acceptance criteria, and functional specs.
• Define and prioritise API integrations: policy admin, advisor portals, fund platforms, e-ID/signature (Itsme), KYC/AML, medical underwriting, pension trackers, and payments.
• Specify, prototype, and pilot AI agents — document classification, KID/IPID generation, suitability drafting, lapse prediction, beneficiary verification, advisor next-best-action — expert in the loop.
• Run business cases quantifying time-to-issue, advisor productivity, persistency, NPS, and cost per policy.
• Lead change management: train advisors, underwriters, and operations; redesign roles and KPIs.
• Operate inside agile teams as Business Analyst, Product Owner, or Scrum Master.
• Monitor solutions and iterate to stay aligned with evolving regulations (IDD, PRIIPs, Solvency II, IORP II, RIS, DORA, AML and the AI Act).

Life Insurance Transformation Consultant