Normative

Product Designer

• Craft design solutions for complex user and business problems using an outcome-driven design approach.
• Design at the various stages of the product innovation cycle: sketches, concepts, interactive prototypes, end-to-end product interface designs.
• Own the end-to-end product design process; including client management, workshop facilitation, discovery, strategy, UI design, and deliverable hand-off.
• Develop artifacts and tools that can communicate decisions and facilitate change at large-scale organizations: customer journeys, user flows, scenarios, wireframes, functional prototypes, through to high-fidelity designs.
• Work cross-functionally with agile multidisciplinary teams, leading and facilitating the design process through internal discussions and working sessions to reach alignment on understanding user needs.
• Bring empathy, creativity, and a constructive highly collaborative mindset to deliver exceptional design experiences, both in look and function, and craft great client experiences.
• Support UX research activities, including workshops, user interviews and usability testing to inform design decisions.
• Synthesize multiple inputs and feedback sources to make sense of complex subject matter, and to create cohesive, compelling narratives, visions and designs.
• Apply a deep understanding of interaction design, IA and visual design fundamentals.
• Understand the technology and business landscapes that opportunities exist within to map product features directly to business outcomes and customer/user goals.
• Advocate for accessibility and inclusivity in digital service design, ensuring compliance with WCAG and government accessibility standards.

Product Designer – Contractor