Norm Ai

Senior Revenue Operations Manager

Norm Ai

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $160,000 - $200,000 per year

Job Level

Senior

About the role

  • Build and own weekly/monthly dashboards tracking conversion rates, deal velocity, aging, and forecast accuracy. Identify bottlenecks early and partner with AEs to remediate stalled opportunities.
  • Work with leadership to define clear stage definitions, win criteria, and hand-off SLAs.
  • Maintain, enrich, and segment our target account list, periodically reviewing our account selection criteria and revising our assignment and coverage models.
  • Work cross-functionally to conduct post-mortems on stalled or lost opportunities to surface root causes and recommend enhancements to processes, collateral, or pricing.
  • Own CRM (HubSpot) configuration and integrations; partner with Marketing to design workflows, lead scoring, and alerts to support our GTM motion.

Requirements

  • 5+ years in SaaS Revenue or Sales Operations, ideally at a sales-led startup that has scaled to Series C and beyond
  • Deep expertise with CRM and B2B account-based tools (e.g., RB2B, Demandbase, 6sense)
  • Proven track record building funnel analytics and improving conversion rates in a high-ACV sales-led sales motion
  • Strong data fluency, comfortable building dashboards in analytics tools or native CRM reporting
  • Exceptional cross-functional collaboration and communication skills; ability to translate data into actionable insights
  • You’ve helped define sales stage workflows, SLA’s, and sales frameworks in past roles
  • A bias for ownership and continuous improvement. Passion for scaling a RevOps function from scratch
Benefits
  • 401(k) plan with employer match
  • Top-tier insurance coverage including health, dental, hospital, accident, and vision plans
  • Relocation reimbursement for candidates needing to move to NYC
  • Flexible hybrid model, typically in-office 3–4 days per week
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
dashboard creationfunnel analyticsconversion rate improvementdata fluencyCRM reportingsales stage workflowsSLA definitionsales frameworksaccount segmentationprocess enhancement
Soft Skills
cross-functional collaborationcommunication skillsdata translationownershipcontinuous improvement