Norit Activated Carbon

Business Development Rep

• Manage the business development pipeline in the water treatment, portable, municipal and industrial wastewater segments and sell NORIT products and services, generate target levels of revenue, volume, and margins from the customer base.
• Develop volume and revenue forecasts, account plans for new business and retention, customer value propositions, and sales strategies for achieving desired results.
• Drive both current and future value for NORIT by building a shared understanding of the differentiated value to the individual customer and overall portfolio profitability.
• Own the development of marketing collateral by leading cross-functional efforts with R&D and Application Support to substantiate product performance claims versus competitors. Where necessary, initiate and drive product enhancement projects in close alignment with Product Management to strengthen product competitiveness and market value.
• Effectively communicate and negotiate complex sales opportunities with customers. Educate customers on the value proposition, articulate features and benefits.
• Identify new market opportunities; seek out competitive information.
• Assist in managing third party sales intermediaries such as engineering firms, distributors, developers, system providers, and service companies.
• Use Salesforce.com and data management tools with consistency and discipline to maintain an accurate and up-to-date forecast and opportunity pipeline.

Business Development Manager – Water

Sales

• Manage the BeNeLux territory and sell NORIT products, generating target levels of revenue, volume, margins, and days outstanding from customer base
• Develop volume and revenue forecasts, sales plans and strategies for achieving desired results
• Drive both current and future value for NORIT by building a shared understanding of the individual customer and overall portfolio profitability, focusing on where NORIT can differentiate itself at the interface with the customer
• Effectively communicate and negotiate complex sales contracts with customers. Educate customers on new products and product enhancements; articulate and present product features and benefits. Collaborate with Application Specialists on these matters
• Provide commercial support, coordinating activities with internal stakeholders and production sites for roughly 30% of work time
• Identify new market opportunities across BeNeLux area as well as target builds; seek out competitive information. Establish and maintain processes that ensure accurate budget and forecast information for the business
• Lead NORIT’s efforts to establish levels of excellence in indirect channel management/distribution management and customer service
• Consistently use Salesforce.com as the main CRM tool, maintaining up-to-date Sales Funnel in which we utilize ComStrat, Balance of Power and ENS negotiations preparation documents.

Sales Manager

Customer Support

• As a first point of contact for customers, resolve service-related issues and complaints of varied complexity by working with other stakeholders internally or externally
• Proactively contact customers and distributors when expected orders are not in or a product is available in stock and loading can be advanced
• Deliver customer requests by processing, monitoring and resolving issues with customer orders from receipt to delivery
• Ensure smooth customer experience by professional customer handling, feedback gathering, problem solving and analyzing customer behavior to be able to offer better solutions to their needs
• Interact with other departments and production sites to ensure shipments are handled as requested
• Collaborate with and provide customer insights to Sales Managers that are responsible for the respective geographic area or customer accounts of the tender/RFQ
• Maintain Customer master data and process orders in the ERP and CRM systems, work on sample requests according to procedures. Work with demand forecast files to improve the accuracy of forecasting
• Be an active member of a team, backup colleagues when needed, provide guidance to more junior members of the team
• Adhere to NORIT policies and procedures including safety, internal control, regulations, and ISO Standards.

Business Development Manager – Water

Sales Manager

Senior Customer Experience and Sales Support Specialist, French-speaking