Norfolk County

Risk and Claims Coordinator

Norfolk County

full-time

Posted on:

Location Type: Hybrid

Location: Simcoe • Canada

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Salary

💰 CA$72,594 - CA$94,371 per year

About the role

  • Provides administration and oversight of the corporate claims management and damage cost recovery programs;
  • Responsible for adjusting all assigned self‑insured corporate claims, including first and third‑party losses, from inception through resolution.
  • Investigates, negotiates, and resolves liability claims made against the corporation, including bodily injury and property damage claims, within delegated authority.
  • Conducts on‑site claim investigations, including scene examinations, and obtains statements from claimants, internal staff, and witnesses to assess legal liability.
  • Develops, coordinates, and administers the corporate damage cost recovery and subrogation program to ensure effective recovery of monies owing to the County from responsible third parties.
  • Manages and monitors insurance‑referred claims to ensure they are handled effectively, economically, and in the County’s best interest.
  • Coordinates the gathering of internal and external documentation and evidence for the investigation and defence of claims.
  • Liaises and coordinates with internal staff, third‑party claimants, insurance adjusters, legal counsel, insurers, and insurance providers to investigate claims, assess exposure and liability, and support effective claim resolution.
  • Coordinates and manages small claims court actions, acting as the corporate representative and providing settlement instructions as required.
  • Reviews and analyzes relevant productions, including expert reports, legal reports, medical records, repair estimates, and other supporting documentation.
  • Maintains accurate internal claim reserves and tracks all claim details within the risk management system to ensure complete and accurate file management.
  • Attends claim litigation, mediation, and arbitration proceedings as client representative for the Corporation, as required.
  • Reviews incident reports and claims with internal departments to identify potential risk exposures and provide recommendations to reduce the frequency and severity of future losses.
  • Identifies and evaluates potential operational risk exposures and loss trends to recommend risk mitigation strategies to staff at all levels to minimize risk in all service areas.
  • Reviews and evaluates internal projects, insurance certificates, insurance requirements, contracts, tenders, and policies to ensure they appropriately support corporate risk mitigation and risk transfer strategies.
  • Conducts periodic reviews of department operations, activities, and processes to identify and resolve potential risk exposures.
  • Conducts risk inspections of County facilities and operations to identify hazards, prepare findings reports, and provide risk analysis recommendations for loss prevention.
  • Develops, coordinates, and delivers risk management and loss control seminars and training programs for internal departments, promoting progressive risk management objectives, principles, and techniques across the corporation.
  • Assists with insurance program renewals and procurement, and supports the administration, monitoring, and financial oversight of the self‑insurance reserve fund.
  • Supports the administration of the certificates of insurance tracking and approval process.
  • Supports the tracking and maintenance of insured values of corporate assets to ensure accurate insurance coverage.
  • Assists with the development and ongoing review of insurance, claims, and risk management policies and procedures.
  • Coordinates with internal departments to determine required insurance coverage and proactively advises insurance brokers and providers of additions, deletions, or coverage changes.
  • Prepares and delivers written and verbal reports, policies, procedures, and recommendations to staff at all levels, Council, external agencies, and the public, as required.
  • Assists in the preparation and monitoring of the annual insurance and risk management budget, including external premiums, self‑insured reserves, and risk management initiatives.
  • To perform other related duties as assigned.

Requirements

  • Post-secondary education in business, public administration, insurance, risk management or related fields.
  • Minimum of three (3) years of insurance claims adjusting and risk management experience, preferably within a municipal or public‑sector environment.
  • Completion of the Chartered Insurance Professional (CIP) designation, or actively working toward completion with completion expected within 3 years from date of hire
  • Completion of the Canadian Risk Management (CRM) designation will be considered an asset.
  • Thorough knowledge of the principles, practices and procedures of municipal insurance, claims adjusting, underwriting, and risk management.
  • Sound research, analytical, problem-solving and negotiating skills, while maintaining a high degree of accuracy and professionalism.
  • Ability to exercise discretion, judgment and work independently, with a high degree of integrity due to considerable exposure to confidential information.
  • Proven multi-tasking skills with an ability to handle multiple projects and rapidly changing priorities while maintaining effective working relationships with County staff at all levels.
  • Strong oral and written communication skills.
  • Demonstrated ability to deliver effective presentations and training sessions.
  • Experience with pre-trials, trials, and mediations considered a strong asset.
  • Demonstrated expertise with ClearRisk™ software is considered a strong asset.
  • Must be aware of safe work practices as they relate to job responsibilities and work environment, and have the basic understanding of the Occupational Health and Safety Act
  • Valid Ontario driver’s license and access to a reliable vehicle
Benefits
  • Permanent Full Time (35 hours per week)
  • Employee Group: Non-Union
  • Location: County Administration Building (Simcoe, ON)
  • Accessibility accommodations are available for all parts of the recruitment process.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
insurance claims adjustingrisk managementnegotiatinginvestigatingliability assessmentclaims resolutionrisk analysisloss controlbudget monitoringmulti-tasking
Soft Skills
analytical skillsproblem-solvingdiscretionjudgmentintegritycommunication skillspresentation skillstraining deliveryrelationship managementprofessionalism
Certifications
Chartered Insurance Professional (CIP)Canadian Risk Management (CRM)