Nordstrom

Software Engineer

• Lead and grow the ICON engineering team, which builds and maintains Nordstrom's unified customer identity platform — the authoritative source of customer core data across all channels and programs.
• Own the reliability, scalability, and correctness of systems that support real-time customer identification, verification workflows, and identity resolution across web, mobile, store, loyalty, and customer care.
• Drive the technical strategy for consolidating fragmented customer data from disparate sources (web, mobile apps, loyalty, store, customer care, etc) into a single, trusted customer record.
• Collaborate with stakeholders across channels to align platform capabilities with evolving business requirements and ensure seamless integration.
• Partner with data and analytics teams to ensure the unified customer record supports both operational and analytical use cases without compromising data quality or integrity.
• Champion engineering best practices including service reliability, API design, data consistency, and secure handling of personally identifiable information (PII).
• Allocate resources effectively across ongoing platform operations, new feature development, and strategic initiatives; ensure teams are set up for on-time, high-quality delivery.
• Foster a culture of continuous improvement, collaboration, and professional growth across a team of full-time engineers and contract contributors.
• Manage vendor and partner relationships relevant to customer data enrichment and identity services.

Senior Manager, Engineering – Customer Identity