Nordson Corporation

Technical Customer Support

Nordson Corporation

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • On-site technical support, diagnostics and maintenance of Nordson powder coating systems at customer sites, and advising on wear parts and spare parts.
  • Electrical troubleshooting: apply solid electrical engineering knowledge to diagnose and resolve faults in industrial control systems.
  • Perform regular maintenance and inspections to optimize customer efficiency and productivity and to prevent costly downtime.
  • Develop comprehensive knowledge of powder coating applications and train customers in best practices.
  • Implement system updates, upgrades and modifications to improve equipment performance according to customer requirements.
  • Deliver hands-on training so customers can safely operate and maintain Nordson powder coating systems.
  • Build and maintain professional customer relationships, with a passion for excellent service and high-quality solutions.
  • Advise customers on maintenance, wear parts and spare parts.
  • Coordinate closely with internal teams such as Technical Support, Sales and Engineering to optimize mean time to repair (MTTR) and share experience.

Requirements

  • Successfully completed vocational training as an electrician, electrical technician, mechatronics technician, or a degree in electrical engineering, automation engineering or mechatronics.
  • At least 3 years of professional experience in field service, including commissioning and maintenance of complex production equipment.
  • Professional German and English language skills are required.
  • Valid car driver's license is mandatory.
  • Knowledge in surface coating is an advantage.
  • Good knowledge of Microsoft Office.
  • PLC (SPS) and SAP experience is a plus.
Benefits
  • 30 days of vacation
  • Company car including private use
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
electrical troubleshootingindustrial control systemsmaintenancediagnosticspowder coating applicationssystem updatesequipment performancecommissioningPLCSAP
Soft Skills
customer relationshipsexcellent servicecommunicationtrainingteam coordination
Certifications
vocational training as an electriciandegree in electrical engineeringdegree in automation engineeringdegree in mechatronics