Nordhealth

Project Manager

• Lead, coach, and manage a team of experienced implementation specialists, overseeing their day-to-day responsibilities and performance
• Drive team members to deliver efficient, high-quality implementations that ensure clinics achieve value quickly while maintaining a best-in-class customer experience
• Actively support and aid the growth and scalability of the DACH region by ensuring implementation capacity, readiness, and performance align with business objectives
• Balance productivity and quality, ensuring consistent delivery standards across all implementations
• Collaborate with other Implementation Managers to establish consistency, align process and share resources
• Own and manage Sales-to-Implementation handover meetings, ensuring smooth transitions, clear scope alignment, and strong customer confidence
• Handle and resolve customer escalations, coordinating internally as needed to ensure timely and effective outcomes
• Use operational tools like Linear to diagnose, document, escalate, and resolve customer situations promptly
• Lead efficient planning and deployment of Provet resources across the DACH region
• Drive long-term revenue growth by tracking and reporting key metrics and performance indicators to the Director of Professional Services at regular intervals
• Evaluate and identify areas for improvement in tools, processes, and team culture to support scalability and continuous improvement
• Conduct annual performance reviews and ensure regular 1:1 meetings with each team member to support development, engagement, and accountability

DACH SaaS Implementation Project Manager