Nordhealth

DACH SaaS Implementation Project Manager

Nordhealth

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • Lead, coach, and manage a team of experienced implementation specialists, overseeing their day-to-day responsibilities and performance
  • Drive team members to deliver efficient, high-quality implementations that ensure clinics achieve value quickly while maintaining a best-in-class customer experience
  • Actively support and aid the growth and scalability of the DACH region by ensuring implementation capacity, readiness, and performance align with business objectives
  • Balance productivity and quality, ensuring consistent delivery standards across all implementations
  • Collaborate with other Implementation Managers to establish consistency, align process and share resources
  • Own and manage Sales-to-Implementation handover meetings, ensuring smooth transitions, clear scope alignment, and strong customer confidence
  • Handle and resolve customer escalations, coordinating internally as needed to ensure timely and effective outcomes
  • Use operational tools like Linear to diagnose, document, escalate, and resolve customer situations promptly
  • Lead efficient planning and deployment of Provet resources across the DACH region
  • Drive long-term revenue growth by tracking and reporting key metrics and performance indicators to the Director of Professional Services at regular intervals
  • Evaluate and identify areas for improvement in tools, processes, and team culture to support scalability and continuous improvement
  • Conduct annual performance reviews and ensure regular 1:1 meetings with each team member to support development, engagement, and accountability

Requirements

  • 3+ years experience in project management, ideally within a software/technical role in a high-pace, high-growth environment
  • 2+ years as a high performer in an Implementation or Technical Support role
  • 2+ years of management experience, including hiring and retaining top talent
  • Proven ability to develop people, coaching to improve performance, and prepare team members for future roles
  • Dedicated focus and initiative to providing an exceptional customer experience
  • Ability to inspire and motivate team members
  • Excellent written and verbal communication skills in both German and English, suitable for customer-facing and leadership communication
  • Additionally, French or Italian language skills would be advantageous
  • Strong aptitude and motivation to become a product expert, enabling confident decision-making and guidance during implementations
  • Ability to travel should the need arise; typically for larger customer account visits and team meetings
  • Analytical skills - Able to structure and process qualitative and quantitative data to draw insightful conclusions
  • Listening Skills – Let others speak and seek to understand their viewpoints
  • High standards - Expect personal performance and team performance to be nothing short of the best
Benefits
  • The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare
  • Competitive compensation and benefits
  • Learning and professional growth opportunities
  • Talented and engaged teammates from around the world
  • Possibilities to grow both personally and professionally as we scale across the globe
  • Work remotely from anywhere (must be based in the DACH region for the majority of the time)
  • Flexible working hours
  • Choose your own equipment, such as a laptop, phone, and headphones
  • Generous stipend to set up or enhance your home office
  • Nordmove initiative to promote healthy working
  • Frequent company events and talented colleagues from around the world
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementimplementationtechnical supportperformance metricsdata analysiscoachingcustomer experience
Soft Skills
leadershipteam managementcommunicationmotivationcustomer focusanalytical skillslistening skillshigh standards