Account Manager
Nordex Group
full-time
Posted on:
Location Type: Hybrid
Location: Oola • Ireland
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About the role
- Management of customer relationships
- Generation of after sales business from existing and previous customers
- Awareness of contractual conditions
- Support service teams with commercial customer requests
- Responsibility for aftersales strategy including key targets and growth
- End-to-end management of service agreement renewals
- Building a strategy to reactivate lost customer accounts
- Proactive targeting of repair and maintenance offers
- Collaborating across the Nordex team to deliver customer requirements
- Managing customer complaints and disputes
- Calculating and collecting contract variable fees
- Management of new contract reviews
Requirements
- Previous experience in technical sales or account management
- Experience working with service contracts
- Experience in dealing with internal and external customers
- Experience with formal sales tenders
- Degree or professional qualification in a relevant subject
- Basic understanding of UK and Irish legal frameworks and commercial/contractual law
- Understanding of engineering principles
- Excellent relationship management and negotiation skills
- Strong computer literacy skills including MS Office
- Previous use of SAP would be advantageous
- Excellent planning and organisational skills
- Strong customer focused approach
- Resilient to deal with conflict management
- Holder of a full EU/UK Driving Licence
Benefits
- 33 days annual leave including bank holidays
- Additional day off for birthday
- Opportunity to purchase up to 5 extra days annual leave per year
- Employee Assistance Programme (offering therapy sessions)
- Bike2Work Scheme
- Paid Eye tests & contribution towards Glasses
- Company Sick pay scheme
- Option to purchase Private Healthcare
- 2 paid working days per calendar year for volunteering activities
- Enhanced Maternity, Paternity and Adoption Leave
- Compassionate Leave
- Life Insurance
- Membership reimbursement for one annual professional subscription fee
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical salesaccount managementservice contractsformal sales tendersengineering principlescontractual lawrelationship managementnegotiation skillsconflict management
Soft Skills
customer focused approachplanning skillsorganisational skillsresilience
Certifications
degree in relevant subjectprofessional qualification