Manage a portfolio of ~75 commercial accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business.
Onboard new customers, ensuring a seamless integration of Nooks into their sales processes.
Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations.
Monitor customer health metrics and develop proactive plans to address areas of concern.
Assist with Technical Support for your customers as needed.
Help us develop a scaled approach for customer success and retention, ensuring customer needs are met efficiently.
Serve as the voice of the customer within Nooks, providing product feedback to ensure commercial customer requirements are successfully met.

Requirements

Sales domain expertise and experience working with GTM stakeholders is critical.
2+ years of B2B SaaS CSM experience managing a portfolio of 70+ accounts with a successful renewals track record
2+ years of product implementation, and customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey
1+ years of SDR experience
Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo
Comfortable with data analytics and experience using data to proactively identify customer challenges
Excellent written and verbal communication skills
Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup
Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment

Benefits

Equity
Generous perks
Comprehensive benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

B2B SaaS CSMcustomer onboardingproduct implementationdata analyticscustomer supportupsellingcustomer health metricsaccount managementsales processesrenewals track record

Soft Skills

excellent written communicationexcellent verbal communicationself-starterownershipcross-team collaborationadaptabilitycustomer advocacyproactive planningproblem-solvingdynamic work style