L2 Network & Security Engineer – Managed Services
Nomios
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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Tech Stack
About the role
- Monitor Nomios customer network infrastructures (routers, switches, firewalls, servers) using various NOC tools
- Identify, troubleshoot, and resolve network issues affecting service availability, performance, and reliability
- Respond to alerts and notifications to ensure incidents are resolved promptly within defined SLAs
- Escalate unresolved issues to the appropriate technical teams, vendors, or third parties as needed
- Manage and track incidents, problems, and change requests using the ticketing system
- Ensure all tickets are updated in a timely manner with relevant information, actions taken, and status changes
- Prioritise tickets based on severity and impact, ensuring that issues are escalated and resolved within SLA
- Collaborate with other teams to ensure that all tickets are handled effectively from creation to resolution
- Conduct initial diagnostics, network testing, and troubleshooting for any detected or reported incidents
- Perform root cause analysis for recurring network issues and recommend improvements or solutions
- Participate in scheduled maintenance windows, supporting planned network changes and upgrades
- Ensure all changes adhere to the change management process and do not negatively impact service continuity
- Document all actions taken and communicate updates during maintenance activities
- Act as the first point of contact for customers, responding to their technical queries and requests
- Provide clear and professional communication with internal teams and external clients during incidents or outages
- Liaise with customer internal teams to gather and share relevant information for efficient incident resolution
- Provide daily, weekly, and monthly reports on network performance, incidents, and operational metrics
- Identify areas for service improvement, including automation opportunities and tool enhancements
- Work proactively to suggest network optimisations and infrastructure improvements
Requirements
- Excellent verbal and written communication skills, with the ability to provide clear updates to both technical and non-technical stakeholders
- Good understanding and hands-on experience of working on IP, OSPF, BGP, and MPLS based networks (ideally Juniper-focused)
- Good understanding of Carrier Ethernet MEF2.0 & MEF3.0 concepts such as Eline, ELAN, etc.
- Good understanding of optical CWDM and DWDM technologies
- Good understanding of optical splitter/combiner filters
- Exposure to GPON & XGSPON access networks
- Good experience with ticketing systems such as Salesforce, ServiceNow, NetAdmin, etc., and proven efficiency in handling ticketing queues
- Knowledge of network monitoring tools such as SolarWinds, Nagios, Zabbix, or similar
- Hands-on experience of working with ADVA, SmartOptics, Nokia, or Ciena kit would be advantageous
- Hands-on experience of building and maintaining Dell/HP servers would be advantageous
- Experience working with ITIL methodology and meeting SLAs
- Juniper or Cisco Specialist/Professional level certifications would be advantageous.
Benefits
- Highly competitive remuneration scheme
- Industry-leading benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IP networkingOSPFBGPMPLSCarrier EthernetCWDMDWDMGPONXGSPONnetwork troubleshooting
Soft Skills
verbal communicationwritten communicationincident managementproblem-solvingcollaborationcustomer servicereportingprioritizationroot cause analysisservice improvement
Certifications
Juniper SpecialistJuniper ProfessionalCisco SpecialistCisco ProfessionalITIL certification