Operations Associate, Assurance Technology
RSM US LLP
AzurePMP
IT Operations Manager
Nomi Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
Tech Stack
Jamf
About the role
- Manage Day-to-Day IT Operations: Oversee IT systems including device provisioning, MDM, and inventory tracking, ensuring consistent performance, availability, and reliability.
- Administer Core Business Tools: Manage Office365 and company-wide SaaS applications including user account setup and access management.
- Lead IT Support and Service Delivery: Act as the primary point of contact for IT-related issues, ensuring timely support, efficient incident resolution, and high user satisfaction.
- Implement and enforce IT security and compliance standards, including SOC 2 and HITRUST, with a focus on access controls and data privacy; respond to due diligence and audit requests by providing clear documentation of infrastructure, policies, and controls.
- Optimize IT Processes and Vendor Management: Streamline onboarding/off boarding, support business continuity, and manage IT vendors and procurement—proposing alternative tools with cost/benefit analyses to drive efficiency and value.
Requirements
- Proven IT Leadership: 8+ years in IT infrastructure and operations with a track record of delivering projects on time and on budget, including managing IT resources across diverse geographic locations (remote, onsite, and offshore) to ensure consistent service delivery.
- Technical Expertise: Proven hands-on experience with MDM platforms (e.g., Jamf, Intune), and IAM tools (e.g., Entra, Ping Identity)
- Strategic and Business Alignment: Demonstrated ability to align IT strategy with business goals, drive efficiency, and lead change across systems and processes.
- Security and Compliance Knowledge: Solid understanding of modern IT security practices and compliance frameworks like SOC 2 and HITRUST.
- Strong Communication and Problem-Solving: Excellent communicator with experience engaging both technical teams and executives, adept at troubleshooting, customer service, and managing multiple projects.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
MDMIAMOffice365SaaS applicationsincident resolutiondata privacyvendor managementproject managementcost/benefit analysisIT infrastructure
Soft skills
IT leadershipcommunicationproblem-solvingcustomer servicestrategic alignmentchange managementtroubleshootinguser satisfactionteam engagementmulti-project management
