Nokia

Technical Support Specialist – 5ESS Switching

Nokia

full-time

Posted on:

Location Type: Hybrid

Location: Naperville • Illinois • Texas • United States

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Salary

💰 $105,342 - $150,488 per year

Job Level

SeniorLead

About the role

  • Responsible for delivering full 5ESS (Int’l and NAR version) technical support, and R&D services including tools and software development to contracted customers.
  • Be included as member in the 24/7 on-call support.
  • Work with highly experienced and knowledgeable teams.
  • Ensure customer satisfaction and continuous improvement.
  • Implement company-wide processes.

Requirements

  • Master’s or bachelor’s degree in engineering, Telecommunications, Computer Science, Software Technology or equivalent education.
  • In depth knowledge of providing customer services (technical support and R&D development) to NAR customer base and other world-wide customers.
  • Typically requires at least 7 years extensive relevant experience in 5ESS AM, CM, SM, and RCDB outage recovery.
  • Signaling/SS7
  • Call processing
  • Highly independent, and self-directed. Anticipates problems and seeks solutions.
  • Good communication and interpersonal skills to interact with customers, management, and teammates.
  • Strong results orientation and supports high performance culture.
  • Strong collaboration skills that span international borders and organization boundaries.
  • Ability to maintain a high level of performance under pressure and stressful situations.
  • Strong skills in Microsoft tools like Excel and Power point.
Benefits
  • Corporate Retirement Savings Plan
  • Health and dental benefits
  • Short-term disability, and long-term disability
  • Life insurance, and AD&D – Company paid 2x base pay
  • Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
  • Paid time off for holidays and Vacation
  • Employee Stock Purchase Plan
  • Tuition Assistance Plan
  • Adoption assistance
  • Employee Assistance Program/Work Life Resource Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
5ESStechnical supportR&D developmentsignalingSS7call processingoutage recoverycustomer servicesoftware developmentprocess implementation
Soft Skills
communication skillsinterpersonal skillsresults orientationcollaboration skillsindependenceself-directionproblem-solvingperformance under pressurecustomer satisfactioncontinuous improvement