Customer Architect
Nokia
full-time
Posted on:
Location Type: Hybrid
Location: Wroclaw • Poland
Visit company websiteExplore more
Tech Stack
About the role
- You will be responsible for designing and architecting complex solutions that involve cross-domain technologies, third-party integrations, and large-scale deployments.
- Acting as the technical authority, you will lead the end-to-end solution design, ensuring that all components work cohesively to meet the customer’s business and technical requirements.
- During the pre-sales phase, you will collaborate with the sales and bid teams to define the technical delivery strategy, including requirements gathering, solution scoping, risk assessment, and technical governance.
- You will also play a key role in customer engagements, helping to articulate Nokia’s value proposition and ensuring that the proposed solution aligns with the customer’s vision.
- In the delivery phase, you will oversee the technical execution of the solution, driving collaboration across various technical streams and ensuring adherence to quality standards.
- You will lead technical negotiations, resolve complex technical challenges, and ensure that the solution meets all contractual KPIs, including end-to-end quality of service and stability.
- You will also establish and manage technical support processes, coordinate with engineering teams to address unresolved issues, and ensure a smooth handover of the solution to operations.
Requirements
- Extensive experience (7+ years) in designing and delivering complex, cross-domain, end-to-end solutions.
- Strong expertise in Telco Core networks, Cloud, and Data Centers.
- A solid understanding of pre-sales activities, including scoping, estimation, and risk management.
- Proven ability to lead and coordinate technical issues across multiple domains.
- A self-driven approach with the ability to deliver results with minimal supervision.
- Strong business ownership and leadership skills.
- The ability to bring structure to unstructured environments.
- It would be nice if you also had:
- A deep understanding of system engineering and integration methodologies.
- Prior experience in technical project management.
Benefits
- Flexible working arrangements to support work–life balance
- Health and well-being support – private medical care for you and your family, life insurance, mental health programs, and employee resource groups
- A minimum of 90 days of Maternity and Paternity Leave based on eligibility
- Meal and lifestyle perks – Lunch Pass (monthly meal subsidy), Nokia Social Fund (sport card, cinema tickets, loans)
- Volunteering – two paid days per year for community or charitable activities
- Career growth & mobility – technical career path, job rotation, and domestic relocation support
- Continuous learning – mentorship programs, digital learning platforms and tools
- Annual bonus – based on individual and company performance
- Pension scheme (PPE) – available after 36 months of continuous employment
- Car benefit – the eligibility for a company car is based on employee’s job grade
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
solution designtechnical governancerisk assessmentpre-sales activitiessystem engineeringintegration methodologiestechnical project managementcross-domain technologieslarge-scale deploymentsTelco Core networks
Soft Skills
leadershipbusiness ownershipself-drivencollaborationproblem-solvingcommunicationorganizational skillsability to deliver resultsability to bring structurenegotiation