This position will be reporting to the Support & Access team.
Installing, troubleshooting, and repairing computer systems, hardware, and computer peripherals
Resolving internal user problems and ensuring correct operation of computers
Maintaining parts inventory and logging all service/repair activity
Performing system set-ups for new hires
Engage vendor support to resolve hardware issues
Dispose of hardware when its obsolete
Purchase employee peripheral devices
Manage software licenses for licensed installed applications

Requirements

Associates degree or higher in computer technology or related field
1-3 years of experience in a helpdesk technician or related role
Familiarity with Linux, and Cisco switching concepts
Proficiency with Windows and Apple products
Proficiency in computer maintenance, repair, and service
Experience in hardware installation, troubleshooting, and IT support
Familiarity with Endpoint Management Software, IT helpdesk software (JIRA), operating systems, and general office software
Strong communication skills and experience in customer service
Independent, organized, and structured

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

computer maintenancehardware installationtroubleshootingrepairLinuxCisco switchingWindowsApple productsEndpoint Management SoftwareIT support

Soft Skills

communication skillscustomer serviceindependentorganizedstructured

Certifications

Associates degree in computer technology