Noctrix Health, Inc.

Therapy Support Specialist

Noctrix Health, Inc.

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $55,000 - $75,000 per year

About the role

  • Represent Noctrix in direct virtual patient interactions, including application training, product demonstrations, and proactive and reactive therapy support
  • Serve as a consultant to clinicians and technicians during the implementation process and calibration sessions to ensure the smooth and effective integration of our product
  • Capture therapy support needs and provide valuable feedback to the product management and development teams
  • Collaborate with clinicians and functional organizations to recommend content for training courses and materials
  • Maintain existing relationships with patients, as well as our clinical and business partners
  • Accurately input and manage customer interactions in Salesforce to ensure accurate and up-to-date data capture for client relationship management

Requirements

  • High school diploma required
  • An associate or bachelor’s degree in biology or a health-related field is encouraged and preferred for many promotional opportunities
  • Exceptional positive attitude, consistently demonstrating a willingness to go above and beyond in helping individuals navigate their challenges, while providing empathetic support and solutions with patience and understanding
  • Proven customer service excellence, with a strong ability to empathize and effectively communicate complex technical solutions to non-technical users, ensuring a positive and supportive experience for patients seeking therapy or technical assistance
  • Excellent verbal and written communication skills, with an outstanding ability to communicate and collaborate effectively
  • Ability to understand, convey, coach, and teach others about the clinical aspects and technical use of the product
  • Ability to diagnose complex customer issues cross-functionally with minimal guidance, using new technologies
  • Strong problem-solving and troubleshooting skills
  • Strong sense of ownership and accountability
  • Ability to multitask and handle multiple priorities in a complex, challenging environment
  • Previous experience in the sleep or neuromodulation industries is considered a plus
  • Experience with Salesforce is considered a plus.
Benefits
  • bonuses
  • stock options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
positive attitudeempathycommunicationcollaborationproblem-solvingtroubleshootingownershipaccountabilitymultitaskingpatience
Certifications
high school diplomaassociate degreebachelor's degree in biology or health-related field