Noble

Sales Support Specialist

Noble

full-time

Posted on:

Location Type: Hybrid

Location: Boston • Massachusetts • United States

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Tech Stack

ERP

About the role

  • Manage and administer sales orders from entry through fulfillment and closeout.
  • Serve as the primary point of contact for customers on all post-order inquiries and updates.
  • Coordinate with internal teams (sales, operations, finance, customer service contracts) to ensure timely order execution.
  • Track order status, identify risks or delays, and proactively resolve issues.
  • Process and manage order modifications, including:
  • Interpret and reconcile order details, contracts, and customer requirements to ensure accuracy.
  • Maintain and update data in Salesforce, NetSuite, and internal tracking tools.
  • Analyze order data using Excel, including pivot tables, to support reporting and issue resolution.
  • Investigate discrepancies and implement solutions with a strong attention to detail.
  • Support continuous improvement efforts by identifying process gaps and recommending enhancements.

Requirements

  • Bachelor’s degree or equivalent experience preferred.
  • 2+ years experience in sales support, order management, customer operations, or expediting role.
  • Experience working in ERP/CRM systems (NetSuite, Salesforce strongly preferred).
  • Strong Excel skills, including pivot tables and data analysis.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order managementdata analysisExcelpivot tablesorder fulfillmentorder modificationscontract reconciliationissue resolutionprocess improvement
Soft Skills
attention to detailcommunicationproblem-solvingcoordinationcustomer service
Certifications
Bachelor's degree