No Isolation

Customer Success Manager

• Establish trust & credibility: You will join Account Managers in key stakeholder meetings to build a relationship from the very start. Your presence provides the reassurance decision-makers need; by outlining the support journey, you demonstrate that they are not just acquiring technology, but gaining a dedicated partner to guide them
• Orchestrate holistic onboarding: You will take full ownership of the implementation phase, ensuring that schools feel capable and supported from day one. This involves training administrators on the AV1 Admin portal and, crucially, guiding teachers on the pedagogical integration of the robot to ensure it becomes a seamless part of the classroom dynamic
• Drive adoption & expansion: You don't just maintain accounts; you nurture them. By monitoring usage health and maintaining close contact with inclusion managers, you will identify opportunities where the client can expand their fleet to support more students, effectively turning successful pilots into scalable programs
• Act as the pedagogical expert: You will serve as the primary source of reassurance for teachers and other stakeholders. When questions arise regarding privacy, classroom interaction, or social inclusion, you will answer with the empathy and credibility of a fellow education professional
• Champion client care: You are the face of our service. You will handle day-to-day inquiries with speed and warmth, resolving immediate questions while efficiently triaging complex technical issues to our support levels. You ensure that every stakeholder feels heard and helped