NMDP

Account Manager

NMDP

full-time

Posted on:

Location Type: Remote

Location: Alabama • United States

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About the role

  • The Account Manager (AM) is responsible for building, maintaining, and expanding strong relationships with: C-suite level (CEO’s, CFO’s, COO’s), Student Groups and other influencers/decision-makers in strategically important large, accounts within assigned geography.
  • Executes persuasive presentations and drives focused on the member value proposition to recruit targeted audiences to the registry.
  • Account Manager develops collaborative partnerships with both internal and external stakeholders, leading without authority to drive alignment and coordination across the member recruitment teams.
  • Effective communication requires marketplace intelligence, evaluation of partners’ business needs and perspective on changing dynamics within the geography. Provides sound business recommendations and demonstrate a keen ability to prioritize and execute on current and future opportunities.
  • Demonstrates knowledge of Cell Therapy landscape to include pathways/guidelines. Ability to articulate how NMDP partnership is important to the donor and patients we serve.
  • Account Manager will demonstrate focused and comprehensive strategic account planning skills. AM will develop effective business plans to enhance ethnically diverse members through well-defined strategies and tactics.
  • Monitors and tracks performance of existing initiatives and adjusts accordingly based on sound business decisions.

Requirements

  • Knowledge of: Strategic account selling and planning.
  • Salesforce, Microsoft office, with Excel skills.
  • Ability to: Demonstrate strategic thinking, planning, and problem-solving skills.
  • Have a consultative, results-driven mindset grounded in how the customer thinks and makes decisions.
  • Build strong, collaborative relationships with internal and external partners.
  • Demonstrate a high degree of learning agility easily adaptable to new, ambiguous or difficult conditions.
  • Elevated level of self-awareness with the ability to translate feedback into action.
  • Excellent oral/written communication skills, including demonstrated ability to follow through.
  • Identify and meet internal/external customer needs.
  • Apply flexible and creative thinking when developing new business solutions.
  • Build consensus, gain buy-in on responsibilities and facilitate business plans that impact multiple teams.
  • Strong organizational skills, relationship building skills and project management skills.
  • Ability to manage conflict and prioritize.
  • Education and/or Experience: Associates or bachelor’s degree in business, healthcare, or related field. An equivalent of related experience may be substituted for a degree requirement.
  • Minimum total of 3 years of successful account management and/or sales experience.
Benefits
  • medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits
  • Retirement
  • paid time off/holidays
  • leave
  • incentive plans
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
strategic account sellingstrategic account planningbusiness planningproblem-solvingrelationship managementproject managementmarketplace intelligenceperformance monitoringdata analysissalesforce
Soft Skills
strategic thinkingcollaborative relationship buildinglearning agilityself-awarenessoral communicationwritten communicationflexible thinkingconsensus buildingconflict managementorganizational skills