NIVA Health

Human Resources

• The Human Resources Administrative Partner plays a vital role in supporting NIVA Health’s HR operations and employee life cycle processes.
• This position provides administrative and operational support to the Human Resources team by coordinating pre-hire, onboarding, and post-hire activities.
• Coordinate pre-hire activities, including background and reference checks.
• Send candidate correspondence regarding new hire orientation and onboarding steps.
• Process new hire forms, verify employment eligibility (I-9 documentation), and create employment agreements.
• Send payroll setup details to the Payroll Department and ensure timely submission.
• Order equipment and coordinate logistics for new hires, including travel details as needed.
• Maintain accurate new hire files and documentation in digital HR systems.
• Process employment verifications in compliance with company and legal requirements.
• Track and verify licensure renewals for clinical staff and ensure all credentials remain current.
• Manage call-out and time-off requests and maintain attendance records.
• Process and track sign-on and monthly bonus requests.
• Maintain employee directories and assist with internal communications.
• Send exit interview surveys, request return of company equipment, and process final separations.
• Record meeting minutes for HR Team meetings, track and update the issues list, and distribute action items.
• Maintain HR departmental SOPs and ensure timely updates.
• Assist with departmental reporting and analytics using Google Forms and other HR tools.
• Support the HR team with performance management reminders, data tracking, and communications.
• Manage Glassdoor review campaigns and coordinate Employee of the Month nomination communications.
• Perform other HR-related duties and special projects as assigned.

HR Admin Assistant

Financial Planning and Analysis

• Support budget planning, rolling forecasts, and long-range financial models
• Prepare and analyze financial and management reports (P&L, variance, KPIs)
• Oversee day-to-day RCM activities (billing, collections, denials, aging) and manage vendor relationships
• Assist with payroll review, reconciliation, and variance analysis
• Identify margin improvement opportunities through cost and productivity analysis
• Collaborate with departments to provide operational support and analysis
• Drive special projects and ad-hoc analysis as needed

Financial Planning Analyst

Operations

• Lead operations for multiple Primary Care clinics across the U.S.
• Drive start-up and implementation of new service lines, ensuring seamless integration with existing operations.
• Oversee budgeting, forecasting, reporting, and auditing.
• Develop and maintain strategic plans to support organizational growth and sustainability.
• Ensure systems are in place to evaluate performance against NIVA Health objectives.
• Monitor compliance with OSHA, HIPAA, and all state/federal regulatory requirements.
• Establish, update, and enforce standard operating procedures (SOPs) and protocols.
• Stay informed of industry trends, regulatory changes, and potential risks/opportunities.
• Coordinate cross-functional collaboration with clinical, HR, IT, and finance teams.
• Provide strong leadership across geographically dispersed teams.
• Partner with HR in recruitment, performance management, and employee relations.
• Promote a culture of accountability, ownership, and continuous improvement.
• Mentor and coach staff to achieve professional development and departmental goals.
• Communicate effectively with clinic managers and executive leadership to align priorities.
• Ensure systems are in place for quality monitoring and clinical risk management.
• Conduct audits on compliance, service delivery, and infection control.
• Oversee credentialing and billing-related compliance for all service lines.
• Develop and enforce policies that align with clinical and non-clinical regulatory standards.
• Partner with HR and Compliance to address outcomes, risks, and performance issues.
• Complete other duties as assigned at the discretion of management. The duties listed are illustrative and not exhaustive.

Director of Operations

Insurance

• Submit and manage prior authorization requests for wound care treatments, ensuring that all documentation meets payer requirements.
• Handle PCP referrals/authorizations and follow up to facilitate smooth patient care.
• Prepare and track Single Case Agreements/GAP exceptions for out-of-network cases.
• Communicate with insurance providers to clarify coverage, resolve denials, and facilitate appeals.
• Maintain precise records of authorizations, denials, appeals, and corresponding documentation.
• Stay up to date with insurance policies, coding changes, and criteria for wound care procedures.
• Collaborate with healthcare providers, nurses, and admin staff to gather complete, accurate documentation for submissions.
• Serve as a patient advocate, keeping patients informed about the status of their authorizations and potential out-of-pocket expenses.
• Conduct your work with utmost discretion, diplomacy, and tact during all patient and staff interactions.
• Contribute to other duties of similar complexity as assigned by your supervisor.

Insurance Verification Specialist

Customer Support

• We are seeking a dedicated and solutions-focused Human Resources Customer Service Representative to join our HR Team. As an HR Customer Service Representative, you will be the primary point of contact for all employees, addressing inquiries related to pay, benefits, start dates, system access, and a broad range of HR policies and procedures.
• This position requires excellent communication skills, a genuine desire to assist others, and the ability to resolve concerns efficiently while maintaining the highest level of professionalism and confidentiality.
• A successful HR Customer Service Representative thrives in a fast-paced environment, delivers accurate information, and ensures seamless support throughout the employee experience. You must be comfortable using HR systems, handling sensitive information, and providing clear, empathetic assistance to employees at all levels.
• **DUTIES AND RESPONSIBILITIES**
• - Respond to employee inquiries via phone, email, and HR ticketing systems, providing timely and accurate information on payroll, benefits, time-off, start dates, and system access.
• - Educate employees on available benefits, HR policies, and procedures, ensuring understanding and compliance.
• - Assist new hires with onboarding processes, guiding them through documentation, benefits enrollment, and system access setup.
• - Troubleshoot system access issues for employees and partner with IT or HRIS teams as needed to ensure resolution.
• - Escalate complex or sensitive concerns to appropriate HR specialists or leadership while maintaining detailed and accurate case records.
• - Ensure data confidentiality while entering and updating employee information in HRIS systems.
• - Collaborate with payroll and benefits teams to facilitate issue resolution and streamline employee support.
• - Identify trends and recurring issues, proactively suggesting improvements to processes and employee resources.
• - Maintain up-to-date knowledge of company policies, benefit programs, and HR-related regulations.
• - Consistently provide a positive, helpful, and solutions-oriented experience for every employee interaction.
• - Other: May undertake additional duties of similar complexity as required by the Supervisor.

HR Customer Service Representative

Recruitment

• Develop and execute creative recruitment strategies to source, attract, and hire top talent for both clinical and non-clinical roles.
• Ensure job openings are promoted across diverse platforms, maximizing reach to qualified healthcare professionals.
• Screen resumes, conduct initial interviews, and provide well-informed recommendations to hiring managers.
• Act as the primary point of contact—delivering a professional, responsive candidate experience every step of the way.
• Build and maintain a robust pipeline of qualified healthcare professionals for current and future needs.
• Maintain accurate, up-to-date recruitment data to monitor applicant flow, track key hiring metrics, and identify opportunities for process improvement.
• Prepare regular reports and share actionable recruitment insights with the Director of Human Resources and leadership.
• Serve as a brand ambassador—articulating NIVA Health’s mission, values, and culture to prospective employees and guiding candidates through the hiring process with clarity and enthusiasm.
• Partner closely with hiring managers and the HR team to understand staffing priorities and support seamless onboarding.
• Contribute to HR projects, stay current on talent acquisition trends, and participate actively in ongoing team discussions.

HR Admin Assistant

Financial Planning Analyst

Director of Operations

Insurance Verification Specialist

HR Customer Service Representative

Healthcare Recruiter