NIVA Health

Account Manager

• Serve as the primary point of contact for 25+ assigned Skilled Nursing and Assisted Living Facilities
• Conduct weekly on-site visits to support operational alignment, build relationships, and enhance patient flow
• Attend facility meetings (Resident Council, QAPI, care coordination, leadership) to advocate for NIVA’s services
• Monitor wound patient census and proactively address dips through staff education and workflow solutions
• Present monthly reports on patient outcomes, utilization, and performance metrics to facility and internal stakeholders
• Identify opportunities for account growth—expanding services within your territory
• Serve as an escalation point for issues and ensure rapid, professional resolution
• Support onboarding of new facilities and continuous in-service training for partner staff

Facility Account Manager – Wound Care

Business Development Rep

• Build and maintain referral relationships with home health agencies, hospitals, and physician groups
• Hit monthly admit goals and drive patient referrals
• Execute weekly/monthly strategies to grow market share in your territory
• Deliver impactful in-services and sales presentations
• Use CRM tools to manage your pipeline and document progress

Wound Care Business Development Representative

• Build strong referral relationships with home health agencies, SNFs, physicians, and hospitals
• Hit monthly referral and admit goals by developing and executing a territory strategy
• Educate the medical community on our advanced wound care services through in-services and one-on-one visits
• Stay visible and valuable to your accounts through follow-ups, CRM documentation, and ongoing support
• Collaborate with your outreach and clinical partners to ensure seamless service delivery
• Represent NIVA Health with professionalism, purpose, and positivity

Insurance

• Submit and manage prior authorization requests for wound care treatments
• Handle PCP referrals/authorizations and follow up for smooth patient care
• Prepare and track Single Case Agreements/GAP exceptions
• Communicate with insurance providers to clarify coverage and resolve denials
• Maintain precise records of authorizations, denials, appeals, and documentation
• Stay updated with insurance policies and coding changes
• Collaborate with healthcare providers to gather documentation
• Advocate for patients regarding their authorizations and expenses
• Conduct work with discretion, diplomacy, and tact

Wound Care Insurance Verification Specialist

• Submit and manage prior authorization requests for wound care treatments, ensuring that all documentation meets payer requirements
• Handle PCP referrals/authorizations and follow up to facilitate smooth patient care
• Prepare and track Single Case Agreements (SCAs)/GAP exceptions for out-of-network cases
• Communicate with insurance providers to clarify coverage, resolve denials, and facilitate appeals
• Maintain precise records of authorizations, denials, appeals, and corresponding documentation in Athena EHR
• Stay up to date with insurance policies, coding changes, and criteria for wound care procedures
• Collaborate with providers, nurses, and admin staff to gather complete, accurate documentation for submissions
• Serve as a patient advocate, keeping patients informed about the status of their authorizations and potential out-of-pocket expenses
• Conduct your work with utmost discretion, diplomacy, and tact during all patient and staff interactions
• Contribute to other duties of similar complexity as assigned by your supervisor

Wound Care Insurance Approval Coordinator

Clinical Research

• Coordinate all aspects of assigned clinical studies related to advanced wound care and skin substitute therapies
• Screen, recruit, and consent eligible patients in accordance with study protocols
• Schedule and conduct study visits; perform clinical assessments within RN scope of practice
• Ensure thorough, accurate documentation of wound characteristics and treatment response
• Monitor patient safety and report adverse events in line with regulatory standards
• Maintain compliance with FDA, IRB, GCP, and sponsor requirements
• Prepare and update regulatory binders and essential trial documents
• Enter and track accurate study data in electronic data capture (EDC) systems
• Serve as the primary liaison between investigators, sponsors, CROs, and clinical teams
• Provide regular study updates to leadership and participate in training/initiation sessions
• Uphold the highest level of professionalism, confidentiality, and integrity in all work

Clinical Research Study Coordinator

Human Resources

• The Human Resources Administrative Partner plays a vital role in supporting NIVA Health’s HR operations and employee life cycle processes.
• This position provides administrative and operational support to the Human Resources team by coordinating pre-hire, onboarding, and post-hire activities.
• Coordinate pre-hire activities, including background and reference checks.
• Send candidate correspondence regarding new hire orientation and onboarding steps.
• Process new hire forms, verify employment eligibility (I-9 documentation), and create employment agreements.
• Send payroll setup details to the Payroll Department and ensure timely submission.
• Order equipment and coordinate logistics for new hires, including travel details as needed.
• Maintain accurate new hire files and documentation in digital HR systems.
• Process employment verifications in compliance with company and legal requirements.
• Track and verify licensure renewals for clinical staff and ensure all credentials remain current.
• Manage call-out and time-off requests and maintain attendance records.
• Process and track sign-on and monthly bonus requests.
• Maintain employee directories and assist with internal communications.
• Send exit interview surveys, request return of company equipment, and process final separations.
• Record meeting minutes for HR Team meetings, track and update the issues list, and distribute action items.
• Maintain HR departmental SOPs and ensure timely updates.
• Assist with departmental reporting and analytics using Google Forms and other HR tools.
• Support the HR team with performance management reminders, data tracking, and communications.
• Manage Glassdoor review campaigns and coordinate Employee of the Month nomination communications.
• Perform other HR-related duties and special projects as assigned.

HR Admin Assistant

Financial Planning and Analysis

• Support budget planning, rolling forecasts, and long-range financial models
• Prepare and analyze financial and management reports (P&L, variance, KPIs)
• Oversee day-to-day RCM activities (billing, collections, denials, aging) and manage vendor relationships
• Assist with payroll review, reconciliation, and variance analysis
• Identify margin improvement opportunities through cost and productivity analysis
• Collaborate with departments to provide operational support and analysis
• Drive special projects and ad-hoc analysis as needed

Facility Account Manager – Wound Care

Wound Care Business Development Representative

Wound Care Business Development Representative

Wound Care Business Development Representative

Wound Care Business Development Representative

Wound Care Business Development Representative

Wound Care Insurance Verification Specialist

Wound Care Insurance Approval Coordinator

Clinical Research Study Coordinator

HR Admin Assistant

Financial Planning Analyst