Technical Support Contractor – AWS Infrastructure, Application Support
Nisos
contract
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- Provide ongoing support for AWS-based technology platform
- Build and maintain working knowledge of AWS services
- Coordinate with Client Success teams to troubleshoot technical issues
- Collaborate with Product Management and Engineering teams to resolve product-level problems
- Write and maintain technical playbooks and documentation
- Prepare detailed incident reports and post-mortems
- Provide on-call support with defined response time commitments
- Scale availability during release schedule spikes
Requirements
- 5+ years of AWS infrastructure experience
- U.S. Citizen in possession of, or eligible to qualify for, a Public Trust clearance
- Self-motivated and proactive in identifying and proposing solutions to moderately complex application and infrastructure problems
- Skilled troubleshooter capable of independently resolving issues across multiple domains
- Effective communicator who bridges support, development and operations teams
- Ability to explain technical concepts from engineers to management
- Excellent written communication skills for documentation and incident reporting
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AWSinfrastructure experiencetroubleshootingtechnical documentationincident reportingtechnical playbooksproblem-solvingapplication supportscalabilityresponse time commitments
Soft Skills
self-motivatedproactiveeffective communicationbridging teamsindependent resolutionwritten communicationcollaborationtechnical explanationteam coordinationmoderately complex problem solving
Certifications
Public Trust clearance