Nisos

Support Engineer

• Provide ongoing support for AWS-based technology platform
• Build and maintain working knowledge of AWS services
• Coordinate with Client Success teams to troubleshoot technical issues
• Collaborate with Product Management and Engineering teams to resolve product-level problems
• Write and maintain technical playbooks and documentation
• Prepare detailed incident reports and post-mortems
• Provide on-call support with defined response time commitments
• Scale availability during release schedule spikes

Technical Support Contractor – AWS Infrastructure, Application Support

Account Executive

• Develop and manage a named account territory selling managed intelligence services
• Work closely with prospects to navigate complex sales cycles
• Proactively collaborate within the sales team and with sales teams at industry partners
• Develop and execute strong strategic sales plans
• Contribute to sales, marketing, product, and engineering strategy

Technical Support Contractor – AWS Infrastructure, Application Support

Enterprise Account Executive