IT Support Manager – IT Operations
NIO
full-time
Posted on:
Location Type: Hybrid
Location: Rio de Janeiro • Brazil
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About the role
- Ensure the stability and proper functioning of Nio's applications.
- Lead and support the IT operations team.
- Manage critical processes such as the revenue cycle and sales journey.
- Propose and implement improvements in support and operations processes.
- Ensure the integration and performance of order management systems.
Requirements
- Proven experience managing IT teams.
- Strong knowledge of applications such as Siebel, Salesforce, Arbor, BRM, Raid Collection, Nio App, Portal, PAP, sales bots, COM, OMR, SOM.
- Deep understanding of critical processes in a telecom operator, including the revenue cycle, customer service, sales journey, and order management.
- Ability to manage multiple projects and priorities.
- Excellent communication and leadership skills.
- ITIL or COBIT certification (desirable).
- Degree in Computer Science, Computer Engineering, Information Systems, or a related field.
Benefits
- Meal and/or food allowance
- Transportation allowance
- Health insurance
- Dental insurance
- Life insurance
- Private pension plan
- Profit-sharing program (PPR)
- Pharmacy assistance
- Childcare assistance
- Flexible working hours
- V.tal Benefits Club
- Extended maternity leave (6 months)
- Extended paternity leave (20 days)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT team managementorder management systemsrevenue cycle managementsales journey managementapplication supportprocess improvement
Soft skills
communicationleadershipproject managementprioritization
Certifications
ITILCOBIT