Nintex

Principal

• Act as a trusted technical advisor for strategic and complex customer accounts.
• Develop and own technical success plans aligned to customer business goals, KPIs, adoption targets, and renewal objectives.
• Lead customer-facing technical reviews, QBRs, EBRs, executive briefings, and roadmap discussions.
• Advise customers on governance, platform optimisation, architecture, security, lifecycle management, and best practices.
• Provide strategic recommendations that improve adoption, reduce operational risk, and accelerate time-to-value.
• Lead or oversee the resolution of major incidents, including root cause analysis, executive updates, remediation planning, and follow-through.
• Implement resilience improvements, service level objective frameworks, preventative controls, and reliability best practices.
• Conduct advanced platform reviews, health checks, audits, and risk assessments.
• Partner with Sales and Customer Success on strategic pursuits, renewals, expansions, proposals, and solution design.
• Help shape managed services delivery frameworks, methodologies, standards, and reusable practices.

Managed Services Principal