Managed Services Principal

Nintex

Managed Services Principal responsible for driving customer outcomes leveraging Nintex process automation. Collaborates across teams to enhance platform usage and customer satisfaction in a remote US role.

Posted 6/29/2026full-timeRemote • 🇺🇸 United StatesLead💰 $124,200 - $140,000 per yearWebsite

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Act as a trusted technical advisor for strategic and complex customer accounts.
Develop and own technical success plans aligned to customer business goals, KPIs, adoption targets, and renewal objectives.
Lead customer-facing technical reviews, QBRs, EBRs, executive briefings, and roadmap discussions.
Advise customers on governance, platform optimisation, architecture, security, lifecycle management, and best practices.
Provide strategic recommendations that improve adoption, reduce operational risk, and accelerate time-to-value.
Lead or oversee the resolution of major incidents, including root cause analysis, executive updates, remediation planning, and follow-through.
Implement resilience improvements, service level objective frameworks, preventative controls, and reliability best practices.
Conduct advanced platform reviews, health checks, audits, and risk assessments.
Partner with Sales and Customer Success on strategic pursuits, renewals, expansions, proposals, and solution design.
Help shape managed services delivery frameworks, methodologies, standards, and reusable practices.

Requirements

What you’ll need

Bachelor’s degree required, or equivalent practical experience.
Advanced degree desirable but not required.
Relevant certifications advantageous, including:
Azure Solutions Architect Expert
Microsoft 365 Enterprise Administrator
CISSP / CCSP
ITIL Managing Professional or equivalent

Benefits

Comp & perks

Global Gratitude and Recharge Days
Flexible, paid time off policy
Employee wellness programs and counseling resources
Meaningful peer recognition and awards
Paid parental leave
Invention/patenting assistance
Community impact, paid volunteer time, and opportunities
Intercultural learning and celebration
Multiple tools through which to learn and grow, and an incredible global community

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Root Cause AnalysisRisk AssessmentService Level Objective FrameworksLifecycle ManagementArchitecture Best Practices

Soft Skills

Strategic RecommendationsExecutive CommunicationCollaboration

Certifications

Azure Solutions Architect ExpertMicrosoft 365 Enterprise AdministratorCISSPCCSPITIL Managing Professional