Area Vice President, Solutions Engineering
NinjaOne
full-time
Posted on:
Location Type: Hybrid
Location: Berlin • Germany
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Job Level
About the role
- Provide technical expertise and onboarding/implementation support to enterprise clients, explaining the functional and technical aspects of NinjaOne's products and services to partner teams as they relate to key customer infrastructure
- Conduct product demonstrations and proof-of-concept implementations for prospects and stakeholders
- Assist in resolving technical issues and answering complex product-related questions
- Liaise between Enterprise AE’s and Solutions team for additional technical assistance
- Hire, mentor, and coach team of Enterprise Solutions Engineers
- Build best practices, processes, and assets to train upskill the team
- Manage performance to achieve and exceed sales objectives
- Collaborate with enterprise and enablement leaders to ensure alignment of sales strategies and deliverables across teams
- Fully engage in pre-planning steps (POC) and proactively interacting with customers to complete and prepare
- Partner with Enablement teams to create and deliver technical training sessions to enhance partner knowledge and capabilities
- Support the development of sales collateral and technical documentation for partner use
- Build and maintain strong relationships with Enterprise leaders and partners, serving as a trusted technical advisor
- Work closely with the Enterprise Leadership and Account Managers to maintain customer “Pulse” and pursue new sales opportunities
- Act as advocate and liaison for Support and team needs taking initiative to educate processes and keep customers informed
- Participate in partner events, trade shows, and conferences to promote NinjaOne's solutions
- Stay current with industry trends, competitive landscapes, and emerging technologies
- Provide feedback to product management teams on partner and customer needs
Requirements
- 10+ Years’ experience as a Solutions Engineer, preferably in an Enterprise focused role
- 3+ years of experience in leading a team of Solutions Engineers
- Strong technical background with proficiency in Windows systems (Windows registry, services, etc.), IT infrastructure along with working knowledge of Linux/Mac
- Knowledge of networking and security concepts
- Polished verbal and written communication skills that deliver messages with a customer first mindset by explaining complex technical concepts to both technical and non-technical audiences
- Experience with remote monitoring and management (RMM) tools, IT service management (ITSM), or similar technologies is a plus
- Bachelor's degree in computer science, Engineering, or related field recommended but not required
- Willingness to travel as needed to support client meetings, partner engagements and events
Benefits
- Flexible working hours with hybrid office options
- Enjoy your lunch covered by NinjaOne 3 times a week at the office
- Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)
- Develop your skills through our renowned training platform
- Receive competitive compensation
- Collaborate with a curious, kind, international and intercultural workforce
- Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Solutions EngineerWindows systemsIT infrastructureLinuxMacnetworking conceptssecurity conceptsremote monitoring and management (RMM) toolsIT service management (ITSM)technical documentation
Soft Skills
technical expertisementoringcoachingcommunication skillscustomer first mindsetrelationship buildingcollaborationproblem-solvinginitiativeperformance management
Certifications
Bachelor's degree in computer scienceBachelor's degree in Engineering