Ninja Van

Analyst

• Monitor and analyze regional warehouse performance to meet operational goals.
• Work with Sort Regional Manager (SRM) to forecast volume, evaluate manpower needs, and ensure sufficient sort capacity.
• Manage budget allocation for hub renovations, relocations, consumables, and tools; conduct detailed budget analysis.
• Analyze and recommend new warehouse processes to improve efficiency.
• Collaborate with SRM and Sort Hub leads to resolve operational issues and implement improvement projects.
• Track and report monthly refutation KPIs and operational performance.
• Ensure consistent monitoring of quality and performance metrics, proposing actionable improvements.

Sort Analyst Supervisor

Sales

• Develop and implement effective sales strategies to attract new clients
• Identify and target potential customers through market research, networking, and outreach campaigns.
• Establish and maintain relationships with prospective clients to understand their needs and offer tailored solutions.
• Oversee and optimize the end-to-end onboarding process for new clients.
• Work closely with internal teams (operations, KAM, and product teams) to ensure a seamless transition from sales to service delivery.
• Pre-qualify leads from internal sales channels to enhance sales presentations.
• Convert leads within the defined TAT to maximize the chances of closing.

Sales Manager

Account Executive

• Manage existing shippers for retention and collaboration to drive volume growth
• Compile data for monthly performance review
• Build a strong client relationship to ensure that we minimize opportunities for competitors to gain their business
• Act as the customers’ main point of contact by liaising closely with the relevant departments within Ninja van to ensure that their queries, problems, or issues are dealt with timely and accordingly
• Handle the end to end onboarding of newly signed up shippers based on agreed TAT
• Ensure successful testing of required integrations before going live
• Ensure timely coordination with the shippers on the onboarding status
• Handle the end to end offboarding of shippers and in charge of securing clearances from all concerned departments (finance, fulfillment ops etc) before release of stocks or completion of offboarding
• Builds familiarity in the daily needs of the assigned account and make sure they have the data that they need whether it be on a daily, weekly, or monthly basis.
• Publishes periodic reports and provides basic data analysis to internal/external stakeholders, and sub-shippers, where applicable.

Account Executive – Fulfillment

Attorney

• Drafting and reviewing contracts, including updating and localizing templates of service agreements, confidentiality agreements, etc. (mostly for business commercial and operational legal contract and legal document related).
• Handling process improvements and integrating legal support across business functions (mostly related to commercial matters).
• Work with external counsel and other relevant department to handle commercial disputes and settlements.

Sort Analyst Supervisor

Sales Manager

Account Executive – Fulfillment

Legal Supervisor