Nimonik

Bilingual Customer Success Specialist – Junior

Nimonik

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$55,000 per year

Job Level

Junior

About the role

  • Help handle incoming tickets to our Support Portal
  • Take incoming calls and triage to the appropriate teams
  • Create, translate, and maintain support pages on our Support Portal
  • Help assist Customer Success Cell with general tasks (CRM Management, etc.)
  • Help support a small portfolio of current Oil and Gas customers
  • Help support a small portfolio of current French-speaking customers
  • End-to-end ownership of a portfolio of Oil & Gas customers (implementation, onboarding, long-term support, renewal)
  • End-to-end ownership of a portfolio of French-speaking customers (implementation, onboarding, long-term support, renewal)
  • Educate existing customers about software improvements or changes
  • Identify software bugs, as well as customer needs and communicate those gaps to Nimonik management

Requirements

  • Fluent in English and in French
  • Strong communication skills
  • Ability to convey complex information in an accessible manner
  • Presentation and verbal communication
  • Comfortable with public speaking (virtual and in-person)
  • Cross-cell communication and collaboration
  • Proactivity and organizational skills
  • Ability to function efficiently in a fast-paced environment
  • Skills and experience in the areas of project management, business development, and/or customer relations
  • Familiarity with web technology and mobile technology
  • Excellent attention to detail
  • Strong sense of responsibility
  • Curious and flexible with strong problem-solving skills
  • Ability to conduct oneself professionally and conscientiously.
  • Motivated to expand knowledge about EHS regulatory compliance and standards industry (ISO, ASTM, CSA, etc.)
Benefits
  • Fifteen (15) days of paid holiday per year and four (4) sick days per year.
  • Vacation increases with seniority.
  • Canada also has nine (9) statutory holiday days throughout the year.
  • Reimbursement of pre-approved expenses.
  • Participation in Group RRSP with annual $1000 matching after three months of full time employment.
  • All employees can take an additional three (3) days per year per child 13 years or younger to take care of them when they are sick or require extra assistance.
  • Participation in Company Health Plan after three months of full time employment.
  • Offices are closed the week of Christmas (details determined annually).
  • Offices are closed Fridays in July (details determined annually).
  • You have access to $500 CAD in training expenses per year.
  • Paternity/maternity gap pay for first 8 weeks of leave.
  • You have the right to take up to 10 hours a month of paid time (within the regular work hours) for training.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM Managementproject managementbusiness developmentcustomer relationsweb technologymobile technologysoftware bug identificationcustomer needs assessmentimplementationonboarding
Soft Skills
strong communication skillspresentation skillspublic speakingcross-cell communicationcollaborationproactivityorganizational skillsattention to detailproblem-solving skillsprofessionalism