Nimonik

Ecommerce

• Think beyond the code and about our users and customers, understand their needs, and define solutions with the team.
• Collaborate with cross-functional teams to design and develop the product.
• Optimize system performance, reliability, scalability, and security in a cloud-native environment.
• Contribute to backend architecture decisions and product infrastructure planning.
• Collaborate with product owners, designers, and fellow developers to define project requirements and features meant to cover business needs.
• Lead the continuous improvement of best practices by introducing the latest industry standards.
• Fix bugs and technical debt, adhering to the concept of Kaizen, upon which Nimonik is founded.

Full Stack Developer, Django, Python, ECommerce

Customer Success Manager

• Help handle incoming tickets to our Support Portal
• Take incoming calls and triage to the appropriate teams
• Create, translate, and maintain support pages on our Support Portal
• Help assist Customer Success Cell with general tasks (CRM Management, etc.)
• Help support a small portfolio of current Oil and Gas customers
• Help support a small portfolio of current French-speaking customers
• End-to-end ownership of a portfolio of Oil & Gas customers (implementation, onboarding, long-term support, renewal)
• End-to-end ownership of a portfolio of French-speaking customers (implementation, onboarding, long-term support, renewal)
• Educate existing customers about software improvements or changes
• Identify software bugs, as well as customer needs and communicate those gaps to Nimonik management

Full Stack Developer, Django, Python, ECommerce

Bilingual Customer Success Specialist – Junior