Nimonik

Customer Success Manager

• Help handle incoming tickets to our Support Portal
• Take incoming calls and triage to the appropriate teams
• Create, translate, and maintain support pages on our Support Portal
• Help assist Customer Success Cell with general tasks (CRM Management, etc.)
• Help support a small portfolio of current Oil and Gas customers
• Help support a small portfolio of current French-speaking customers
• End-to-end ownership of a portfolio of Oil & Gas customers (implementation, onboarding, long-term support, renewal)
• End-to-end ownership of a portfolio of French-speaking customers (implementation, onboarding, long-term support, renewal)
• Educate existing customers about software improvements or changes
• Identify software bugs, as well as customer needs and communicate those gaps to Nimonik management

Bilingual Customer Success Specialist – Junior