niluk.app

Bilingual IT Service Desk Agent, German/English

niluk.app

full-time

Posted on:

Location Type: Remote

Location: Uganda

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Tech Stack

ITSM

About the role

  • Provide technical and troubleshooting support for computer hardware, software, mobile devices, and related tech tools.
  • Document end-user issues accurately in the ITSM tool.
  • Follow established processes, knowledge documents, and support best practices.
  • Manage ticket backlog and ensure timely follow-up and resolution.
  • Contribute to continuous service improvement through knowledge scripts, training material updates, and process improvements.
  • Collaborate closely with onsite IT technicians across different locations.

Requirements

  • Fluent in both German and English; additional languages are an advantage.
  • Previous experience in service desk, technical support, or customer support roles.
  • Good technical understanding of common hardware, software, and mobile device issues.
  • Advanced knowledge of MS Office applications is a plus.
  • Strong problem-solving and analytical skills.
  • Excellent communication, attention to detail, and ability to multitask.
  • Able to work independently, follow direction, and stay organized in a fast-paced environment.
  • Team-oriented with a supportive and professional attitude.
Benefits
  • Support operations outside standard business hours and on weekends when required.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporttroubleshootingproblem-solvinganalytical skillsMS Office applicationshardware issuessoftware issuesmobile device issuesITSM toolservice desk
Soft Skills
communicationattention to detailmultitaskingindependent workorganizational skillsteam-orientedsupportive attitudeprofessional attitude