Analyst

• Provide specialist advise and support in the generation and provision of reliable business intelligence
• Assist in the development and Implementation of the Retail and Business Banking performance Management process
• Support the RBB Resourcing and Development Officer to ensure that monitoring tools developed are applied
• Embed the importance of data integrity
• Analyse MI for Retail and Business Banking and Provide recommendations for improvement
• Champion initiatives across Retail and Business Banking via relevant MI generation

M.I. Analyst

Data Analyst

• Reporting to Head, Data Analytics – Retail and Business Banking, the Data Analyst has the responsibility of providing daily accurate information on business direction through planning and driving MI processes interpretation of business performance data both financial and non-financial for Retail and Business Banking and continually reviews and analyze operational cost efficiencies.
• Develop and Monitor Data in Retail and Business Banking.
• Collect and submit key KPI for Retail and Business Banking.
• Coordinate communication cascades and escalate feedback to the Head, Data Analytics.
• Innovate Data through usage of available tools
• Prepare performance review packs and make presentations to relevant users of Data
• Convene stakeholder meetings to ventilate emerging Data
• Review, Refresh or Re-engineer Analytics outputs in a constantly changing Data environment and identify areas where improvements are needed
• Develop and design performance dashboards and automate them for seamless reporting

Support Engineer

• Manage the performance of services to clients as per agreed contract and ensure that unplanned downtimes are eliminated and/or their impact reduced
• Incident management: Fast and accurate detection and resolution of system and application issues to meet and customer SLA
• System and application maintenance in high-availability production environments
• Accurate ticketing for all issues while ensuring timely and proper communication to all stakeholders at all times
• Analyse recurring and intermittent system and application problems
• Timely escalation and follow through of support issues
• Solution monitoring to aid in faster issue detection and diagnosis
• Knowledge management for the support team through the identification of knowledge gaps
• Contributing towards training and forums for team Knowledge sharing
• Training of new employees

Senior Engineer – Technical Support

Engineer

• Provide 1st and 2nd level technical support to ensure efficient and effective solution operation.
• Responsible for solution monitoring, troubleshooting tasks and providing technical support in adherence to the established procedures.
• You will be the primary point of contact for all SLA customers which involves continuously seeking solutions for current issues, proactively improving processes and tools while building people's technical capacity to deliver on the team’s goals.
• Responsible for leading and driving activities in the assigned support shift as guided by key processes in order to meet and maintain service levels and improve customer delight.
• Incident management: Fast and accurate detection and resolution of system and application issues to meet customer SLA.
• System and application maintenance in high-availability production environments.
• Accurate ticketing for all issues while ensuring timely and proper communication to all stakeholders at all times.
• Analyze recurring and intermittent system and application problems.
• Timely escalation and follow through of support issues.
• Solution monitoring to aid in faster issue detection and diagnosis.
• Knowledge management for the support team through the identification of knowledge gaps.
• Contributing towards training and forums for team Knowledge sharing.

Engineer – Tech Support, L1 & L2

Program Manager

• Own custom Partnership Scoping and Co-Design: Drive the collaborative scoping and design process for customized, fee-based ecosystem partnerships by aligning with interested institutions to define goals, target audiences, and success measures.
• Manage Curriculum Architecture and Adaptation: Lead the development of customized leadership pathways, ranging from single skill-building sessions to multi-month cohort learning arcs and retreats, grounded in GHC’s core pillars, such as Authentic Leadership, Collective Leadership, and Systems Thinking.
• Manage Expert Facilitation and Program Delivery: Serve as a facilitator for customized leadership offerings, applying evidence-based adult learning methods to create highly engaging, inclusive, and practical learning spaces for emerging and mid-career managers.
• Manage and execute the ALA fellow recruitment process, including designing and driving a regional outreach strategy.
• Own the ALA fellow selection process, managing application reviews, conducting interviews, and ranking candidates.
• Manage the preparation of the in-country onboarding program for all new fellows joining the GHC fellowship.
• Manage the organization and co-conduction of regular coaching calls and check-ins with fellows, providing supportive accompaniment in professional and personal development throughout the fellowship year.
• Own the role of key point of contact for fellows throughout the year, coordinating general fellowship program logistics and ensuring fellows complete all program commitments.
• Manage the organization of country-based activities and events for fellows, including quarterly workshops, attendance at a mid-year retreat, and locally based events and opportunities to foster community building and leadership development.
• Own the cultivation and maintenance of a strong portfolio of potential ALA and Ecosystem partner organizations through outreach and networking efforts.
• Manage the preparation of partner agreements, including strategies for cost-share negotiations with ALA partner organizations across the region.
• Manage relationship-building and support with ALA partner organization supervisors/staff contacts during the fellowship year through check-ins, pre- or post-fellowship workshops, formal evaluations, and ad hoc requests.
• Own the building and maintenance of strong professional relationships with GHC alumni in Uganda and Rwanda to support the mobilization of community members.
• Help design and expand alumni activities that build upon the leadership training from the fellowship year and align with the GHC alumni program strategy, working closely with the Country Director, Community Impact team, and the Program Coordinator.
• Manage the coordination and support of regional alumni chapter efforts to implement the national strategy, cultivate community engagement, conduct community activities, and lead collective impact.
• Own the identification, organization, and execution of opportunities for public engagement, professional development, and knowledge sharing to foster and support the leadership development of the regional alumni community.
• Manage the logistics and implementation of in-person events for alumni in East Africa, such as leadership summits or retreats.
• Own the strategy and execution of networking events, particularly in conjunction with large Global Health conferences and regional events, owning relationships with advisors, partner organizations, and global health leaders.
• Manage the design and execution of country-specific activities and events to foster community-building and leadership development among fellows.
• Own the direction of planning and implementation of in-person events for alumni in East Africa, such as leadership summits or retreats.
• Manage coordination with the Operations Manager to ensure flawless execution of all event logistics, materials, equipment, and swag.
• Own on-site operations and relationships with hotel staff to ensure smooth event execution and strict adherence to participant safety and security protocols.
• Own the responsibility for cross-cutting financial and operational functions for Uganda and Rwanda.
• Manage the administrative operations of Uganda and Rwanda country/entity in collaboration with the Program Coordinator, ensuring efficient, compliant administration across both countries.
• Manage the implementation and maintenance of health, safety, and security policies and procedures for the country office, in collaboration with the Regional Team.
• Help fulfill GHC’s statutory obligations to the government, including required registration.
• Help support resource mobilization efforts and elevate GHC’s profile by supporting communications and development teams—curating donor report information, identifying fellows for external materials, and engaging potential supporters.
• Help the Program team draft and disseminate strategic communications to the GHC community and stakeholders that highlight GHC alumni activities and achievements.

Account Manager

• Develop and implement advocacy, fundraising and partnership strategies and plans ensuring alignment with global priorities and country context.
• Lead strong strategic partnership developments with the government, NGOs, and the private sector, aligned with Fika’s rural access agenda.
• Conduct stakeholders and partnership mapping and ensure critical stakeholders are timely and regularly engaged in Fika’s strategic activities and progress.
• Build and strengthen long-term, equitable relationships with key partners.
• Serve as the primary relationship manager for a portfolio of strategic partners.
• Prepare targeted reports, presentations, investment cases and briefing materials targeted high level policy makers and business leaders in support of Country Director’s strategic engagements.
• Design and implement strategic partnership engagement and influencing initiatives and activities.
• Identify, onboard and supervise consultants supporting country-level policy and fundraising initiatives.

Strategic Partnerships Manager

Data Scientist

• Lead evolution of our data-driven products and infrastructure.
• Oversee architectural aspects for our data warehouse, ETL pipelines, and reporting layers.
• Identify and structure the team with key hires to complement your strengths.
• Define and maintain data uptime, quality, and freshness.
• Establish the "Data Culture" and how the business engages with data.
• Integral to demos, pitches, and strategic conversations around contract negotiations.
• Hands-on execution within our tech stack across cloud and on-premise environments.
• Triage technical escalations from support teams and clients.
• Establish a cadence for how the function sets goals and communicates with other functions.

Head of Data

Manager

• Own Fasset’s P&L, growth targets, and market strategy for Uganda.
• Build and manage relationships with local partners, merchants, and financial institutions.
• Lead in-market user acquisition, activation, and retention initiatives.
• Represent Fasset with regulators, government bodies, and industry associations in Uganda.
• Recruit, manage, and develop a local team, including community ambassadors and business development staff.
• Provide market intelligence, competitive analysis, and localisation recommendations to HQ.

Country Manager

Backend Engineer

• Develop and maintain backend features and ensure existing systems run smoothly.
• Collaborate with frontend and API engineers to define and implement RESTful API specifications.
• Build and deploy microservices using Java, Spring, and Spring Boot.
• Write testable, efficient, and reusable code using test-driven development (TDD).
• Participate in Sprint Planning, track work items, and deliver high-quality results.
• Fix bugs promptly and approach complex problems methodically.
• Contribute to architecture and code reviews to ensure scalable and performant solutions.
• Prototype new ideas to refine feature definitions.
• Ensure written code adheres to best practices, is scalable, and optimized for performance.

Software Engineer – Backend

Marketing

• Developing and implementing state-of-the-art Social and behavior change interventions in support of Tiko’s health programs, which focus on adolescents and young people.
• Developing Tiko platform marketing and communications strategy, bringing insights about our users, their needs, motivations, and both their online and offline behavior.
• Translating Tiko social behavior changes and marketing strategies into actionable plans and activities within the country context to drive demand for Tiko platform membership and services uptake - this will include developing and executing content, brand materials, social media engagement, and continuous effective messages.
• Employing a data-driven approach to field operations by driving and using research and insights from the markets to continuously improve demand generation and behavior change among Tiko’s target audiences and communities we work in.
• Identifying strategic SBC and marketing partnerships and branding opportunities that will put Tiko at the forefront of our target audience’s minds and influence desire for service uptake and behavior change.
• Providing programmatic oversight to local partner organizations to implement SBC and marketing activities in support of our Tiko offerings.
• Engaged and collaborated with line government ministries and other partners on matters of SBC and marketing, as guided by country leadership.

Social Behavior Change and Marketing Manager

UGX 6,928,451 - UGX 8,660,564 per month

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