NikoHealth

Sales Development Rep

• Research and identify potential customers within the DME/HME and broader healthcare sectors
• Engage prospects through email, phone, and social media
• Conduct initial conversations to qualify leads for the sales team
• Schedule meetings and demos for the Account Executive team
• Accurately document and track all prospect interactions in CRM tools
• Collaborate with the sales team to support campaigns and enhance lead generation efforts
• Stay informed on industry trends and product updates

Sales Development Representative

Solutions Engineer

• Serve as the primary escalation point for all integration-related customer issues, including dropship vendors, fax services, ordering platforms, credit card processing, and other native integrations.
• Own the end-to-end customer experience for integrations post-implementation—from troubleshooting to resolution to proactive communication.
• Build and maintain a comprehensive ecosystem map of all third-party integrations, tracking vendor contacts, licensing requirements, sandbox availability, and costs.
• Develop and manage vendor relationships, acting as NikoHealth’s primary point of contact for integration partners.
• Support API-related customer issues post-implementation, triaging errors and coordinating with Engineering when developer intervention is required.
• Train customers on integration touchpoints within the NikoHealth UI—helping them understand how third-party tools interact with our platform.
• Attend product meetings to surface integration needs, bugs, and enhancement requests on behalf of customers.
• Collaborate closely with the Engineering and Release Engineering teams to resolve complex integration issues.
• Create and maintain integration documentation, runbooks, and support processes to enable the broader support team.
• Identify workflow solutions by leveraging knowledge of how other customers use similar integrations—proactively recommending best practices to CSMs and customers.

Solutions Engineer – Integrations

Data Engineer

• Map, extract, cleanse, and transform data (patients, inventory, claims, orders, payers, etc.)
• Lead and manage full-cycle data migrations from legacy DME or HME systems into NikoHealth’s platform
• Collaborate with implementation consultants and product teams to ensure data accuracy and integrity
• Troubleshoot and resolve data discrepancies during migration

Sales Development Representative

Solutions Engineer – Integrations

Data Migration Analyst