Regional Technical Support Engineer
Nikkiso Clean Energy & Industrial Gases
full-time
Posted on:
Location Type: Office
Location: Tomball • Texas • United States
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About the role
- Provide high-level troubleshooting support across North America for complex equipment and system issues
- Serve as a technical escalation point for service centers and field service teams
- Support workshops with engineering decisions regarding part usability, rework disposition, and repair methodologies
- Ensure strong product knowledge exists across current and new product lines
- Address customer technical concerns and performance issues with urgency and professionalism
- Promote a strong customer-focused culture across the service organization
- Lead root cause analysis investigations for product quality or reliability failures
- Monitor and analyze customer feedback and complaint data to identify systemic improvements
- Oversee the complete warranty claims process, including evaluation, approval/rejection decisions, and documentation
- Develop technical tools, work instructions, presentations, and communication materials
Requirements
- Bachelor’s degree (or higher) in Mechanical Engineering or related technical discipline
- 10+ years of experience in industrial manufacturing or service environments
- Proven experience supporting precision rotating and reciprocating equipment
- Experience with cryogenic processes and systems
- Strong technical background in industrial manufacturing and aftermarket services
- Experience in product-based or service-based industrial companies
Benefits
- Equal Opportunity Employer/Veterans/Disabled
- Celebrates diversity and commitment to creating an inclusive environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingroot cause analysisrepair methodologiestechnical supportwarranty claims processcryogenic processesprecision rotating equipmentreciprocating equipmentindustrial manufacturingaftermarket services
Soft Skills
customer-focused cultureprofessionalismcommunicationleadershipurgencyanalytical skillsproblem-solvingcollaborationtechnical escalationcustomer service
Certifications
Bachelor’s degree in Mechanical Engineering