Nihal Designs

Customer Success Manager

• Lead customer onboarding and implementation projects, ensuring smooth and timely deployment of workspace booking and space management features.
• Collaborate with product and technical teams to configure solutions that align with each customer’s business needs.
• Deliver engaging product training to administrators, managers, and end-users.
• Create and maintain knowledge resources (guides, best practices, video tutorials) to support ongoing customer education.
• Act as the primary point of contact and trusted advisor for assigned accounts.
• Proactively monitor account health using KPIs and usage analytics.
• Own the renewal process to ensure high retention rates.

Customer Success Manager – CSM