Technical Support
NightOwl Consulting
full-time
Posted on:
Location Type: Remote
Location: Philippines
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Salary
💰 ₱35,000 - ₱55,000 per month
About the role
- Manage and respond to support tickets using Freshdesk (Zendesk).
- Assist loan officers and field personnel by sharing relevant SharePoint articles and instructional resources.
- Communicate primarily through email, with occasional phone calls as needed.
- Run searches in Guild IQ to verify the accuracy of AI-generated responses.
- Perform minor troubleshooting and basic data entry tasks.
- Ensure tickets are handled accurately, efficiently, and in a timely manner.
Requirements
- Strong written communication skills.
- Basic troubleshooting and problem-solving ability.
- Attention to detail and accuracy in data entry.
- Ability to follow documented processes and use internal knowledge resources.
- Comfortable working with ticketing systems and internal tools (experience is a plus, training provided).
Benefits
- Above market salary
- HMO on Day 1 for principal and two dependents
- Government-mandated benefits
- Performance-based Incentives
- Quarterly Company Events
- 1,000 PHP De Minimis
- Equipment and software provided
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
basic troubleshootingdata entry
Soft skills
written communicationattention to detailproblem-solvingability to follow processes