Senior Customer Success Manager, Digital
Nielsen
full-time
Posted on:
Location Type: Remote
Location: New York • United States
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Salary
💰 $79,000 - $132,000 per year
Job Level
About the role
- Act as primary point-of-contact for the Client
- Develop trusted relationships with decision makers
- Understand each customer’s strategic goals and advertising tactics
- Gather valuable feedback from clients for continual product improvements
- Maintain expertise on industry trends/practices and competitive landscape
- Oversee the customer onboarding process and campaign management
- Work closely with Product teams on enhancement requests
- Monitor customer usage and provide recommendations to optimize usage
- Identify product expansion opportunities
Requirements
- Bachelor’s degree
- 5+ years of previous client services/account management experience at a SaaS company or in an agency setting
- Understanding of the overall media and measurement landscape in advertising
- Experience overseeing online advertising campaigns and media operations
- Stellar presentation skills with direct experience presenting to clients
- Knowledge in the usage and operations of ad-serving technologies a plus
- Excellent communicator in-person, on the phone, through email and over web presentations
- Strong organizational skills with keen attention to details
- Experience working with cross functional teams
Benefits
- Health & wellness plans
- 401(k) retirement coupled with a Nielsen match
- Generous paid time off
- Company provided car for those who qualify
- Discretionary incentive/bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
client servicesaccount managementonline advertising campaignsmedia operationsad-serving technologies
Soft Skills
presentation skillscommunicationorganizational skillsattention to detailrelationship building
Certifications
Bachelor’s degree