Nickel

Customer Service Representative B2C FinTech – m/f/d

Nickel

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • Germany

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About the role

  • Handle requests from regulatory authorities and courts diligently and accurately
  • Review payment transfers and account transactions of our customers and report suspicious activities to the internal Compliance department
  • Serve as the point of contact for our customers for inquiries following account opening
  • Drive service improvements by actively collecting and analyzing customer feedback and finding satisfactory solutions
  • Act as the communication interface between our customers, internal teams and the 1st-level call center
  • Be our jack-of-all-trades and support your colleagues wherever needed

Requirements

  • Professional experience in customer service, ideally within the financial sector, an inbound call center, or a comparable area
  • Some experience dealing with courts, financial and regulatory authorities, and handling information requests or garnishments is a plus
  • Proactive, independent and service-oriented working style with a focus on customer satisfaction and added value
  • Strong interpersonal and problem-solving skills
  • Winning mentality: you are ready to learn quickly, drive initiatives forward and go the extra mile for yourself and your team
  • Confident user of common Office programs and initial experience with ticketing tools (e.g., Zendesk)
  • Fluent spoken and written German and English; any additional language is an advantage
Benefits
  • 30 days of vacation
  • Permanent contract
  • Great office in the heart of Berlin
  • Hybrid working model (up to 2 days remote work per week)
  • Attractive compensation package
  • eGym Wellpass access
  • Public transport subsidy
  • Meal allowance
  • Company pension plan
  • Insurance benefits, employer-funded savings contributions (VWL), and corporate benefits
  • Regular team events and company offsites
  • Training and professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicepayment transfersaccount transactionsregulatory complianceinformation requestsgarnishmentsproblem-solvingcustomer feedback analysisservice improvements
Soft Skills
proactive working styleindependent working styleservice-orientedcustomer satisfaction focusinterpersonal skillswinning mentalityinitiativeteam collaboration