Lead, mentor, and grow a team of three analysts, building a culture of accountability, continuous learning, and analytical excellence
Partner with functional leaders to roadmap analytical needs
Set analytical strategy and own cross-functional prioritization across operational domains
Partner with the VP of Analytics to develop and execute the operational analytics roadmap in alignment with business priorities
Serve as a player-coach: establish frameworks and standards while contributing hands-on analytical work when it matters
Champion the adoption of AI and emerging analytics tools including coding assistants and LLM-based workflows to accelerate the team's analytical output and continuously raise the bar on what the function can deliver
Lead the end-to-end delivery of partner-facing reporting, performance dashboards, and external-facing analytics that support renewal, retention, and new business conversation
Own delivery monitoring and cross-functional work with implementation and fulfillment teams to keep operational analytics accurate and actionable
Define and evolve customer health scoring frameworks, engagement-to-renewal models, and account insights tools that give client-facing leadership defensible, data-backed signals on account health and churn risk
Track onboarding health, time-to-value benchmarks, and product adoption metrics to drive partner success across product lines
Serve as the bridge between business stakeholders and Data Engineering, defining measurement requirements, diagnosing data problems, and ensuring a reliable, self-service metrics layer across the organization
Play a lead role in the design and adoption of a company-wide self-serve metrics layer, partnering closely with Data Engineering to ensure business logic is well-defined, governed, and accessible across the organization
Regularly report operational analytics performance to senior leadership with clear insights and recommendations, and continuously refine measurement frameworks across the teams you support

Requirements

Bachelor's degree in Business Administration, Data Science, Statistics, Economics, or a related field. A Master's degree is a plus
5+ years of experience in business analysis, data analytics, or a closely related data function
2+ years of experience managing or leading analysts, with a demonstrated track record of developing high-performing teams
Proven ability to translate complex analytical findings into clear, actionable insights for non-technical stakeholders
Demonstrated experience building or owning self-service analytics frameworks that empower business users
Experience working in a fast-paced, cross-functional environment with shifting priorities
Resilience and a strong ability to deal with ambiguity and change
Senior proficiency in SQL; comfortable writing, reviewing, and troubleshooting complex queries independently
Strong proficiency in data visualization platforms such as Tableau, Looker, Snowflake, or similar tools
Strong project management skills with the ability to manage multiple workstreams simultaneously
Excellent communication and presentation skills, with the ability to convey complex data to diverse audiences
Hands-on experience using AI-assisted development tools (e.g., Claude Code) to accelerate analytical workflows; a track record of helping teams integrate these tools into day-to-day practice
A genuine practitioner of AI-assisted analytics. Comfortable using tools like Claude Code in your own work and proven in your ability to bring a team along with you. We're looking for someone who sees AI fluency as a core part of what it means to be a high-performing analytics team in 2025, not a nice-to-have
Data-driven decision-making mindset with rigorous attention to data quality and accuracy
Experience with dbt, Python, Snowflake, or Hex is nice to have
Experience building customer health scoring or retention analytics frameworks is nice to have
Background in SaaS, education technology, marketplace, or B2B analytics environments is nice to have
Experience in the education sector or working with schools and colleges is nice to have.

Benefits

Best-in-class 100% paid employee health plan, including vision and dental and supplemental coverage
Flexible Paid Time Off Policy
Stipend that allows you to build your work from home office in a style and function that suits your personal preferences
Parental leave for all employees (12 weeks fully paid) in addition to short term disability for birthing parents
Meaningful 401(k) with employer match
Your ideas and work will make an immediate impact on our company and millions of users
You will join a team that cares about you, our mission, our work - and celebrates our wins together!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLdata visualizationself-service analytics frameworksAI-assisted development toolsdata analysisproject managementcustomer health scoringretention analyticsPythondbt

Soft Skills

leadershipcommunicationpresentationanalytical thinkingresilienceadaptabilitycollaborationmentoringproblem-solvingdata-driven decision-making