Niche

Senior Account Manager, HE

Niche

full-time

Posted on:

Location Type: Remote

Location: Arizona • Colorado • United States

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Salary

💰 $125,000 per year

Job Level

Senior

About the role

  • Serve as the day-to-day strategic partner for assigned Higher Education institutions
  • Develop a deep understanding of each partner’s goals, challenges, and internal stakeholders
  • Proactively surface insights, recommendations, and solutions that drive value
  • Lead regular check-ins and business reviews that clearly articulate impact and ROI
  • Anticipate challenges and “see around corners” to prevent churn or dissatisfaction
  • Own the renewal process end-to-end, including timing, pricing conversations, and execution
  • Independently source, manage, and close expansion opportunities
  • Build and maintain a pipeline aligned to both GRR and Net New targets
  • Forecast accurately and communicate risk early and clearly
  • Use CRM and outreach tools to manage accounts, pipeline, and partner communication
  • Partner cross-functionally to ensure commitments are delivered and customers are supported
  • Travel regularly to client campuses and in-person meetings
  • Host and attend client dinners and executive engagements
  • Represent Niche at industry conferences and events

Requirements

  • Experience in account management, customer-facing sales, or consultative roles (SaaS preferred)
  • Comfort carrying both retention and expansion targets
  • Demonstrated experience using CRM and outreach tools to manage pipeline and customer engagement
  • A service-oriented mindset paired with accountability for results
  • Grit, resilience, and persistence — you stay engaged when things get hard
  • Strong problem-solving and strategic thinking skills
  • Ability to navigate multiple stakeholders within complex organizations
  • Willingness to travel approximately 50% year-round
Benefits
  • Best-in-class 100% paid employee health plan, including vision and dental and supplemental coverage
  • Flexible Paid Time Off Policy
  • Stipend that allows you to build your work from home office in a style and function that suits your personal preferences
  • Parental leave for all employees (12 weeks fully paid) in addition to short term disability for birthing parents
  • Meaningful 401(k) with employer match
  • Competitive compensation in a fast-growing company
  • Remote work options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementcustomer-facing salesconsultative rolespipeline managementcustomer engagementretention targetsexpansion targetsstrategic thinkingproblem-solving
Soft skills
service-oriented mindsetaccountability for resultsgritresiliencepersistenceability to navigate stakeholderscommunicationrelationship building