NICE

Senior Solutions Architect – AI Automation, Augmentation

NICE

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Partner with business stakeholders to map current workflows, identify ROI-backed opportunities (reduced effort, improved employee experience, measurable efficiency gains), and define future-state AI-enabled processes.
  • Design, build, and iterate on AI solutions and automations in n8n, Copilot Studio, and other AI/automation tools; create reliable agents and assistants that remove manual work.
  • Understand and work within NiCE internal processes and systems (e.g., CRMs, knowledge bases, ticketing/support tools, and operational platforms) to ensure solutions fit real-world constraints.
  • Collaborate with IT and Developers when needed to overcome technical obstacles, integrate securely with enterprise systems, and scale solutions.
  • Enable and upskill internal support teams to use AI effectively—through reusable patterns, playbooks, coaching, and hands-on problem solving.
  • Maintain expertise in modern AI approaches and apply them pragmatically to internal operations, including LLMs, RAG, GPT-based assistants, Copilot ecosystems, MCP servers, APIs, JSON, and light scripting. Use AI tools to debug and resolve workflow or code errors.

Requirements

  • 5+ years of experience in solutioning, business process improvement, operations consulting, or similar roles driving cross-functional change.
  • Proven ability to translate operational needs into practical AI use cases and deliver outcomes against clear success metrics.
  • Strong, applied knowledge of AI and NLP technologies (LLMs, RAG, GPTs, Copilot-style assistants, AI agent patterns, MCP servers).
  • Hands-on experience building automations/assistants with n8n (or comparable orchestration tools); comfort developing in Copilot Studio or similar platforms.
  • Working knowledge of API integrations, JSON, and basic coding/scripting; able to use AI tools to debug and manipulate code or automation errors.
  • Demonstrated curiosity and ongoing personal or professional use of AI tools to improve workflows—someone who experiments, learns fast, and brings practical AI habits into the role.
  • Excellent stakeholder management and communication skills, with the ability to drive adoption and help others become effective with AI.
  • Comfortable operating in a fast-paced environment, balancing multiple initiatives and iterating quickly based on feedback and results.
Benefits
  • Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
  • Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI solutionsautomationsn8nCopilot StudioLLMsRAGGPTAPI integrationsJSONscripting
Soft Skills
stakeholder managementcommunicationcuriosityproblem solvingadaptabilitycollaborationcoachinglearningbalancing initiativesiterating quickly