Technical Support Engineer
NICE
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Act as the initial point of contact for customer issues
- Providing timely and effective assistance
- Properly identify and escalate complex requests
- Track, document, and route issues to the appropriate teams for resolution
- Guide customers through troubleshooting with professionalism
- Maintain thorough records of customer interactions
- Work closely with the engineering team
- Continuously learn and improve expertise in help desk procedures
- Develop and maintain internal support tools
Requirements
- 3+ years of experience as a Product Support Engineer or in a similar technical support role
- Hands-on experience with Windows and Linux
- Solid understanding of computer systems, software, and technical products
- Strong familiarity with software development concepts, databases, and system design
- Understanding of customer service best practices
- Outgoing and approachable personality
- Proactive problem-solver
- Ability to provide clear, step-by-step technical assistance
- Strong problem-solving abilities with a keen eye for diagnosing and resolving technical issues
- Experience with cloud-based technologies and familiarity with basic programming languages
Benefits
- Join an ever-growing, market disrupting, global company
- Work in a fast-paced, collaborative, and creative environment
- Opportunities for learning and growth
- Endless internal career opportunities across multiple roles, disciplines, domains, and locations
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
WindowsLinuxtechnical supportsoftware development conceptsdatabasessystem designcloud-based technologiesprogramming languagestroubleshootinghelp desk procedures
Soft Skills
customer serviceoutgoing personalityapproachable personalityproactive problem-solverclear communicationproblem-solving abilitiesdiagnosing technical issuesprofessionalismtimely assistancedocumentation