NICE

Director, Professional Services

NICE

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Lead

About the role

  • Deliver high-quality professional services org across multiple geographies
  • Lead pilot projects that showcase AI, ensuring cost efficiency
  • Oversee and inspire cross-functional teams across diverse geographies
  • Elevate partner skills globally by co-delivering advanced technical workshops
  • Champion a culture that innovates in Conversational AI solutions
  • Lead/optimize/improve bookings and efficiency of Professional Services team
  • Partner with Regional and Global leads on hiring decisions
  • Represent the company and build strong relationships with customers
  • Full P&L ownership for PS organization
  • Driving the integration of AI technology into service delivery

Requirements

  • 5–10+ years of progressive leadership experience in Professional Services, Consulting, or Customer Delivery
  • Proven experience managing teams in a Professional Services or Consulting environment
  • Strong background working within a SaaS environment; experience with AI or Agentic AI platforms is highly desirable
  • Bachelor’s degree in a related field preferred (Business, Computer Science, Engineering, or equivalent experience)
  • Experience operating in or partnering closely with Solutions Architecture and Sales organizations
  • Demonstrated success managing distributed and geographically diverse teams
  • Hands-on leadership experience building, mentoring, and scaling high-performing services teams
  • Strong customer-facing leadership, engaging executive stakeholders
  • Data-driven leader with a track record of establishing, tracking, and driving KPIs
  • A growth-oriented leader committed to continuous improvement
Benefits
  • Join an ever-growing, market disrupting, global company
  • Work in a fast-paced, collaborative, and creative environment
  • Opportunities for learning and growth across multiple roles, disciplines, domains, and locations
  • Passionate and innovative culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AIConversational AISaaSSolutions ArchitectureKPI trackingData analysisProject managementTechnical workshopsP&L managementCustomer delivery
Soft Skills
LeadershipTeam managementCross-functional collaborationCustomer relationship buildingMentoringContinuous improvementCommunicationEngagement with executive stakeholdersInspirationGrowth orientation
Certifications
Bachelor’s degree in BusinessBachelor’s degree in Computer ScienceBachelor’s degree in Engineering