Lead, mentor, and develop the IT Infrastructure team; set goals, coach staff, and maintain a culture of accountability, collaboration, and continuous improvement
Translate business requirements into scalable and secure technical solutions
Maintain policies, procedures, and guidelines for infrastructure standards and best practices
Partner with cross-functional IT teams—inclusive of Application Development, PMO, and Enterprise Data—to align on priorities and support organizational needs
Manage NFPA’s enterprise network including switches, routers, firewalls, wireless access points, VPN, and network services
Oversee server infrastructure (Windows/Linux), virtualization environments, cloud infrastructure (Azure, AWS), and storage platforms
Ensure high availability, uptime, performance monitoring, and rapid resolution of incidents
Oversee infrastructure upgrades, patching, lifecycle management, and capacity planning
Oversee NFPA’s IT Security function to implement controls in alignment with NFPA’s policies and risk posture
Support written information security policies (WISP), vulnerability management, endpoint protection, identity management, and audit/compliance initiatives
Ensure adherence to infrastructure security standards, configuration baselines, and access control procedures
Support the modernization of NFPA’s infrastructure, including Azure, cloud-based services, identity platforms (Entra ID), and automation initiatives
Oversee incident, problem, and change management processes
Ensure thorough documentation, asset management, and system inventories
Drive continuous improvement through monitoring, metrics, root-cause analyses, and optimization
Manage the Helpdesk team to ensure efficient escalations and overall service delivery
Manages IT infrastructure budget in a fiscally responsible manner, ensuring investments in technology are leveraged to maximize return to NFPA, and aligned with approved budget limits
Manage relationships with key infrastructure, cloud, telecommunications, and security vendors
Evaluate new technologies and provide recommendations for investment
Contribute to annual budget preparation and ongoing cost optimization

Requirements

10+ years of experience in infrastructure engineering/operations with 3+ years in a leadership role
Education: BA/BS
Strong expertise in networking, firewalls, Windows/Linux systems, cloud computing (Azure preferred), virtualization, storage, and identity management
Demonstrated experience managing hybrid environments (on-prem + cloud)
Knowledge of cybersecurity best practices and enterprise security tools
Trustworthy, composed, skilled at prioritizing, managing planned and unplanned work
Strong troubleshooting and problem-solving skills
Ability to balance strategic planning with hands-on technical work
Ability to manage multiple tasks and priorities in a fast-paced environment
Excellent communication skills with the ability to collaborate and influence across teams.

Benefits

Comprehensive benefits package
Equal employment opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

infrastructure engineeringnetworkingfirewallsWindows systemsLinux systemscloud computingvirtualizationstorageidentity managementcybersecurity

Soft Skills

leadershipcoachingaccountabilitycollaborationcontinuous improvementtroubleshootingproblem-solvingstrategic planningcommunicationprioritization