Lead Client Service Representative
NFP, an Aon company
full-time
Posted on:
Location Type: Hybrid
Location: Sterling Heights • Missouri • United States
Visit company websiteExplore more
Salary
💰 $55,000 - $75,000 per year
Job Level
About the role
- Lead and supervise the CSR Team
- Manage complex client accounts using in-depth knowledge of company services
- Ensure effective customer support service for internal and external customers
- Establish and monitor team KPIs
- Assist in training new CSRs
- Work closely with Account Managers to support clients
- Identify and lead continuous improvement initiatives within the CSR department
Requirements
- High School Diploma or GED required
- 3-5 years of benefits/insurance experience in a customer service environment required (managerial role preferred)
- Strong customer orientation
- Proficiency with Microsoft Office Suite
- Knowledge of secretarial and office administrative procedures
- High level of interpersonal skills to handle sensitive situations
Benefits
- Competitive salary
- PTO & paid holidays
- 401(k) with match
- Exclusive discount programs
- Health & wellness programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceKPI monitoringtrainingclient account managementcontinuous improvement
Soft Skills
interpersonal skillscustomer orientationleadershipsupervisioncommunication
Certifications
High School DiplomaGED