Customer Solutions Architect
Nexxa.ai
full-time
Posted on:
Location Type: Remote
Location: California • United States
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About the role
- Decompose customer requirements from workshops and discovery into structured product requirements, system architecture, and technical specifications
- Design end-to-end solution architecture for each customer challenge, scope into a milestone driven project plan, mapped to product roadmap
- Map customer requirements to product capabilities — identifying what's reusable, what's custom, and what should become platform features
- Create technical scoping documents with effort estimates, dependencies, risks, and milestone definitions for every engagement
- Coordinate with engineers (Applied AI and Core engg.) to ensure architecture-driven execution
- Participate in customer workshops and technical deep-dives, serving as the technical authority on what's feasible, what's optimal, and what the trade-offs are
- Define integration architecture for enterprise systems: legacy ERPs, CRMs, MES, PLMs and IoT platforms
- Establish reusable architecture patterns and reference implementations that accelerate future customer deployments
- Own the technical proposal and SOW inputs — ensuring commercial commitments are technically grounded
Requirements
- 10+ years in systems engineering, solutions architecture, or technical consulting — with at least 3 years designing solutions for enterprise customers
- Deep experience with enterprise integration patterns: APIs, ETL/ELT pipelines, event-driven architecture, data warehousing, and cloud-native services (AWS preferred)
- Strong understanding of AI/ML system architecture — you know how to design RAG pipelines, ML algorithms and usage, multi-agent orchestration, model serving, and feedback loops
- Track record of translating ambiguous business problems into clean technical architecture with clear scope boundaries
- Experience working with heavy industry, manufacturing, supply chain, or logistics customers — you understand the data complexity and system heterogeneity in these domains
- Excellent technical documentation skills — your architecture diagrams, scoping docs, and technical specs are clear enough for engineers to execute against without ambiguity
- Comfort with customer-facing work — you'll be in workshops, on calls, and in rooms with enterprise stakeholders regularly.
Benefits
- Architect the intelligence layer for the world's largest industrial companies — your designs will run with top Fortune 100 companies
- Work directly with the CPO and CTO on every engagement — ZERO layers of bureaucracy
- Backed by silicon valley top VCs, with access to their portfolio network and enterprise resources
- Early-stage equity with significant upside.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
systems engineeringsolutions architecturetechnical consultingenterprise integration patternsAPIsETLdata warehousingcloud-native servicesAI/ML system architecturetechnical documentation
Soft Skills
customer-facing workcommunicationproblem-solvingcollaborationtechnical authority